Senior Practice Manager - Digital Workplace Services

at  Fujitsu

WE ARE FUJITSU

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

ABOUT YOU

To succeed in this role you will have:

• Similar experience at a senior level within a service provide or within the technical space having lead teams or service offerings preferably within an agile environment.
• Strong knowledge of computer hardware, software, and operating systems including networking concepts, protocols, and troubleshooting techniques.
• Demonstrated leadership and people management skills, with the ability to motivate, coach, and develop a high-performing team.
• Demonstrated ability to communicate the application of networking concepts, protocols, and troubleshooting techniques and explain technical concepts in simple terms to non-technical users.
• Demonstrated experience in setting strategy and direction. Driving, improving processes removing blockers, empowering a workforce to understand and deliver to the customers purpose.
• Ability to thrive and manage stakeholders in a fast-paced, dynamic complex matrix environment.
• Ability to forecast and control finances.

Establishing relationships with a range of stakeholders across Fujitsu to be a respected technical interface both internally and externally is critical to succeed.
This is an exciting time for Fujitsu as we head into a new way of working within the service delivery team. This role is a true leadership role and we are looking for a vibrant and collaborate leader to inspire our people!
So do you want to make an impact in a short time? Come and join the team and be instrumental in providing strategic direction to the success of our people here at Fujitsu!

WHY FUJITSU?

We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.

We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organisation to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in class reward and recognition programs flexible work, volunteering leave and more.
• We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.
If you dont tick every box in this job description, please dont rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.

ABOUT THE ROLE

We are currently seeking a Senior Practice Manager to join the team at Fujitsu. This is pivotal leadership role in our service delivery business with a key focus on driving the automation and transformation of our processes to deliver exceptional customer-centric experiences in an agile environment.
As a leader will be responsible for overseeing a team across Australia and NZ who ensure the compliance to process standards are met, shaping the evolution of the practice to meet best practice technical standards and prioritising and empowering the growth and development of team members.
This role will have an impact to the success of our delivery to our customers, we are looking for someone passionate above service delivery but also leading by example and enabling the success of their people!
Ensuring we leverage the best of Fujitsu Globally and regionally, the successful person will be respected for their subject matter expert in their practice domain and will be required to contribute to the bid and sales processes and providing advice to wider team in instances of escalations. Work with colleagues at the top of their game!

To succeed in this role you will have:

• Similar experience at a senior level within a service provide or within the technical space having lead teams or service offerings preferably within an agile environment.
• Strong knowledge of computer hardware, software, and operating systems including networking concepts, protocols, and troubleshooting techniques.
• Demonstrated leadership and people management skills, with the ability to motivate, coach, and develop a high-performing team.
• Demonstrated ability to communicate the application of networking concepts, protocols, and troubleshooting techniques and explain technical concepts in simple terms to non-technical users.
• Demonstrated experience in setting strategy and direction. Driving, improving processes removing blockers, empowering a workforce to understand and deliver to the customers purpose.
• Ability to thrive and manage stakeholders in a fast-paced, dynamic complex matrix environment.
• Ability to forecast and control finances