Senior Product Analyst (f/m/d)*

at  Parloa

YOUR MISSION

As a Senior Product Analyst (f/m/d)*, you will develop a customer-facing insights product and empower your stakeholders to work with data effectively. As one of the founding members of the data team, your work will have a pivotal impact on the organization. Together with your team, you will build a data product that empowers our customers to leverage Parloa’s AI products successfully. The insights you generate will make an impact to transform the entire customer service industry leveraging data and AI.

WHY PARLOA?

Join Parloa in revolutionizing customer communication with Artificial Intelligence! We’re a leading Conversational AI platform collaborating with industry giants, both as partners and clients. Our mission is to create a comprehensive customer solution for businesses worldwide, and we’re committed to achieving this by having people and AI join forces.
We were founded in 2017 in Berlin, and since then we’ve become one of the most innovative SaaS companies in the market. By leveraging our cutting-edge conversational AI platform, we are enabling businesses to have meaningful conversations with their customers. We’re committed to achieving this by combining top-notch technical engineering with innovative leadership and the belief that every single team member can have a massive impact on our future.
By joining Parloa, you’ll have the opportunity to be part of a dynamic and innovative team that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent 20 million Series A investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Together with your team, take ownership of designing, building and improving insights products for our customers
• Work with analytics engineers to build and improve data models based on product needs
• Take ownership for executing analytics projects end-to-end: understanding user needs and product context, defining hypotheses and approach, retrieving and processing the data, visualizing the data and let it tell a story
• Work with engineers to define and improve how we track user and customer interactions with our products
  Our Tech stack (Data): Microsoft Azure, Python, Kubernetes, Docker, Terraform, MongoDB, MySQL, Redis (more technologies to be added as we build our data platform)