Senior Product Manager, Analytics

at  Ultimate

Please note, you must have the right to work in Germany to apply for this opportunity.

THE ULTIMATE OPPORTUNITY

Imagine a virtual customer service agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for.
You don’t need to imagine because that’s Ultimate - the customer support automation platform you won’t outgrow. And, since we were acquired by Zendesk in March 2024, we’ve become even more powerful. Together with Zendesk we’re joining forces to build the world’s most advanced AI agents in CX.
Powered by industry-leading AI, a laser-focus on CX and a world-class team across the globe, we’re committed to bringing joy and innovation to customer service. With customers regularly ranking us #1 on G2, it’s no wonder some of the best brands in the world have already scaled their digital support with Ultimate - from Taskrabbit to Trade Republic, Zalando to Finnair.

THE ULTIMATE ROLE

As Senior Product Manager for Analytics, you will be at the helm of our customer-facing analytics product, tasked with defining its vision, strategic direction, and ensuring its alignment with our data and analytics ecosystem. Your role will involve developing Ultimate’s analytics product to serve critical reporting and insight to business customers.
You will dive deep into the market, understanding our customers and their challenges, systematically analyzing user feedback and usage data to develop data personas and consumer profiles. You will help foster data literacy within the organization, driving the adoption of data initiatives and ensuring the success of our analytics product through the development and measurement of relevant metrics.

KEY RESPONSIBILITIES:

• Define, own and iterate the vision, strategy, and roadmap for our analytics product
• Deeply understand market trends, customer challenges, and jobs-to-be-done, leveraging product discovery and data to inform development and strategy
• Champion data literacy across the organization, promoting the use and understanding of data-driven insights to improve decision-making and product development
• Lead efforts with Engineering, Product Design, AI & Research, Customer Success, and other teams to ensure a cohesive product strategy that meets business and customer needs
• Employ continuous product discovery and continuous development techniques and ensure product success through relevant metrics
• Conduct rigorous testing and analysis to maintain high standards of product quality and integrity
• Manage embedded analytics solutions and optimize vendor relationships

THE ULTIMATE SUCCESS: HOW WILL YOU KNOW YOU’RE PERFORMING IN THE ROLE? WELL, WE’LL BE LOOKING AT SOME OF THE BELOW:

• Establishing leadership within the analytics domain, becoming the go-to expert for analytics product strategy
• Driving significant increases in adoption and engagement, making our analytics products indispensable to our customers
• Enhancing the data user journey to not only improve product stickiness but also ensure a seamless, intuitive experience
• Differentiating our analytics offerings in the market with innovative features and capabilities that meet evolving customer needs