Senior Product manager

at  Gen Digital

Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We’re always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives.
About the Role:
As a Senior Product Manager, you will have the opportunity to shape and drive the product roadmap for the account Portal for Gen’s consumer security brands including Norton and Avast. The role involves identifying new features and optimizing existing features to maximize customer satisfaction and positive impact on business.
Our ideal candidate will be customer-oriented, naturally curious, and have demonstrated success working with agile development teams, including design. In addition, they should understand the consumer technology space, subscription business environment, and ability to independently work with data.
Key in this role is the ability to cooperate with diverse set of stakeholders and strong communication and negotiation skills.
The role will be located in Czechia - remote from home or work from the office in Prague.

What you will do in this role:

• Create, gather, and curate product requirements to support customer and commercial targets
• Ensure proper planning and prioritization in the product roadmap in alignment with the wider product team
• Advocate for, build, and launch experiences in our portal in collaboration with partners from across business: commercial, design, technology, legal and customer support
• Participate actively in standard agile ceremonies. Prepare and complete necessary user stories, requirements, metrics, and acceptance criteria for the development team, clarifying open questions to accelerate delivery
• Develop a deep understanding of and empathy with the community of our target users and identify opportunities for enhancement, participate in regular customer research and usability testing
• Ensure effective and timely delivery through prioritization and estimation - escalate risks

• Leverage A/B testing, experimentation, and User Experience Research to deliver data-driven results. Evaluate consumer and commercial impact of implementations toward reaching targets in cooperation with the BI team.

  What You’ll Need to be Successful in this Role:

• 4 or more years of product management experience in digital services, software development, e-commerce, or related area

• Proven record of delivery of products, projects, initiatives, or tickets
• Experience with digital subscription business preferred
• Experience in working with cross-functional teams to define and build features that exceed customer expectations
• Analytical background, ability to understand behavioral data and formulate experimentation hypotheses
• A creative and flexible approach to problem-solving and finding innovative ways to overcome roadblocks to get things done
• Compassion towards customer needs and empathy to understand their pain points
• Ability to effectively communicate with stakeholders from different fields (commercial, design, engineering)
• Ability to foster continuous learning, teamwork, and cross-functional alignment
• Strong planning and organization skills, ability to prioritize and keep focus

About the product:

• The customer portal provides millions of global customers access to their digital services and manages their subscriptions
• Central point of customer relationship for our house of brands
• Agile development team with a focus on frequent experimentation, customer journey mapping, and customer insights
• International de-centralized team with work flexibility, emphasis on personal responsibility and space for growth

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.
We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Learn more about pay transparency
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Gen complies with all anti-discrimination laws.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government

What you will do in this role:

• Create, gather, and curate product requirements to support customer and commercial targets
• Ensure proper planning and prioritization in the product roadmap in alignment with the wider product team
• Advocate for, build, and launch experiences in our portal in collaboration with partners from across business: commercial, design, technology, legal and customer support
• Participate actively in standard agile ceremonies. Prepare and complete necessary user stories, requirements, metrics, and acceptance criteria for the development team, clarifying open questions to accelerate delivery
• Develop a deep understanding of and empathy with the community of our target users and identify opportunities for enhancement, participate in regular customer research and usability testing
• Ensure effective and timely delivery through prioritization and estimation - escalate risks
• Leverage A/B testing, experimentation, and User Experience Research to deliver data-driven results. Evaluate consumer and commercial impact of implementations toward reaching targets in cooperation with the BI team

What You’ll Need to be Successful in this Role:

• 4 or more years of product management experience in digital services, software development, e-commerce, or related area
• Proven record of delivery of products, projects, initiatives, or tickets
• Experience with digital subscription business preferred
• Experience in working with cross-functional teams to define and build features that exceed customer expectations
• Analytical background, ability to understand behavioral data and formulate experimentation hypotheses
• A creative and flexible approach to problem-solving and finding innovative ways to overcome roadblocks to get things done
• Compassion towards customer needs and empathy to understand their pain points
• Ability to effectively communicate with stakeholders from different fields (commercial, design, engineering)
• Ability to foster continuous learning, teamwork, and cross-functional alignment
• Strong planning and organization skills, ability to prioritize and keep focu