Senior Product Manager | Mortgage applications

at  ING

ING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition?

ABOUT US

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!

As a Senior Product Manager (Customer Journey Expert), you create ultimate simple and personalized journeys for our (internal) customers. Of course, you don’t do this alone. You work together with an international team. A team comprised of skilled and driven experts who, like you, strive for the best outcomes for our customers and achieve them. You base your work on facts, paying attention to operational risks, costs, benefits, and engaging in dialogue with our IT engineers.
You have relevant experience in the mortgage market and understand the dynamics of digitization in this sector. The product you will be working on plays a significant role in the intermediary chain in terms of CRM and data management. You are someone who can easily switch between processes and IT and truly oversee a chain. You have experience in digitizing/modeling customer journeys, leading to concrete features or deliverables. Additionally, you are capable of effectively involving your stakeholders, users, and customers. Does this match your profile perfectly and energize you? Then this might be your ideal new job!

The role and responsibilities:

• You have experience in digitizing and improving customer journeys, translating ideas into innovative solutions
• You excel in setting up new concepts, experimenting with them, and determining their success (based on PACE)
• You communicate carefully, sharply, anticipatively, and with sensitivity with our important (internal/external) stakeholders
• You have an overview of the IT landscape and the role of your product within it
• You have affinity with IT and Agile working methods
• You understand the functional operation of your product and can discuss it with end-users and the development team