Senior Product Manager, Sales AI

at  Salesforce

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Job Category
Product
Job Details

ABOUT SALESFORCE

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
ales Cloud is the #1 Growth Platform for Digital Sales and a rapidly growing $5B+ business. It’s the most complete platform with everything that you need to grow, no matter your company’s age or stage. This year, every sales rep became a virtual seller and has had to reimagine how they interact with customers, from the traditional channels to an ever-growing suite of digital tools. We’re looking for an experienced product leader for the Salesforce Activity Platform team where we build products that use the power of data and AI to help sales reps and leaders across industries save time and close deals faster.

QUALIFICATIONS

• 5+ years of solid product management experience with a proven track record of building awesome products from concept to delivery
• Demonstrated experience in gathering and transforming ambitious product requirements into an actionable product roadmap
• Top notch written and oral communication skills, including experience presenting to executive leadership, participating in the sales cycles, evangelizing product strategy, and handling sensitive customer escalations
• Strong championing, influence, and negotiation skills to align the organization around prioritization and delivery of product roadmap
• Exceptional time management skills to effectively juggle multiple demanding priorities
• Proven ability to deliver on commitments
• Well-developed management, and strategic-thinking skills, with the ability to excite and lead others.

DESIRED SKILLS AND EXPERIENCE

• Product management experience with Enterprise SaaS
• Deep familiarity with the sales technology landscape and sales user needs is a plus.
• Experience deploying, customizing, building or developing CRM solutions is a plus
• Experience presenting to executive leadership and handling sensitive customer situationsA sense of humor, and grace under pressure

ROLE OVERVIEW

Are you a product leader who cares deeply about data and using the power of analytics and AI to make real impact to the customers? Do you thrive on solving complex customer problems and creating value at scale? We are looking for an experienced product leader with a track record for building products from initial concept to successful delivery and market leadership. In this role, you will be responsible for defining product vision & strategy, working with cross-functional teams (primarily in US and India) to build and execute capabilities that can ultimately achieve the vision. You will have a strong focus on deepening our collaboration with Salesforce Industries and expanding our product to better serve customers across industries.

RESPONSIBILITIES

• Own the product vision for your area: Ensure that it aligns with the overall product and company vision. Be an expert on the domain, the market, the trends. Evangelize the vision constantly so all stakeholders are aligned, have context, and understand where we are going.
• Represent the customer: Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer’s voice into the creation process. Own requirements, specifications, and release plans.
• Drive entire feature delivery lifecycle: research customer/user needs; write feature specs and user stories; partner with User Experience to design and prototype; work with engineering to develop, test and deliver a marketable product on time; collaborate with customer facing roles to drive market awareness and customer adoption
• Collaborate across teams: We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job
• Communicate clearly and efficiently: Coordinate product release communications for your components. Define expectations for engineering teams and hold them accountable to success and failures. Work closely with product marketing managers to promote your products both internally and externally and ensure a cohesive message.
• Represent Salesforce: Be a domain and product expert at customer meetings, industry and corporate events, online in customer community, and social networks
• Engage with enterprise customers for requirements gathering and roadmap briefings