Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are seeking an experienced Product Manager (Virtual Desktop Infrastructure) to join our team. In this role, you will be responsible for driving the development and delivery of modernizing our Virtual Desktop Infrastructure solution portfolio. This will involve re-imagining existing VDI integrations and user experiences and implementing new VDI integration products. This is an exciting role in which you will get to work with a great team and influence strategic roadmap for VDI solution portfolio.
Location: This role is hybrid. 3 days a week (M, W, TH) in office is required.

Qualifications:

• Bachelor’s degree in engineering or equivalent in computer science, engineering, or related field of study; MBA or advanced degree is a plus.
• Proven experience (5+ years) in product management, with a focus on developing customer-facing products. Contact Center experience is a plus.
• Experience with any of the VDI technologies VMWare, Citrix, Amazon WorkSpaces, Azure Virtual Desktops, Google Virtual Desktops is preferred.
• Experience with voice technologies such as WebRTC and SIP is preferred.
• Demonstrated success in leading cross-functional teams to deliver high-quality products on time and within scope.
• Excellent analytical, problem-solving, and strategic thinking abilities.
• Expert team skills and ability to cross functionally drive/influence work through others.
• Effective communication and interpersonal skills, with the ability to collaborate with technical and non-technical stakeholders.
• Experience with Agile and/or Scrum methodologies.
• Strong project management skills and the ability to manage multiple initiatives simultaneously

RESPONSIBILITIES:

• Roadmap Development: Develop, publish, and maintain a clear and prioritized product roadmap for VDI integration products. Identify industry trends, customer needs, and emerging technologies to drive product innovation.
• Market Analysis: Conduct competitive analysis and stay current with industry trends related to VDI products. Identify opportunities for differentiation and areas of improvement for our offerings.
• Cross-Functional Collaboration: Work closely with broader product team, engineering, design, and other teams to ensure successful product development and delivery. Foster effective communication and collaboration to achieve shared goals.
• Product Development: Partner closely with Engineering to lead the end-to-end product development process by participating in sprint ceremonies (standups, grooming, retros, etc.). Understand customer needs and market trends and translate them into Features, Epics, User stories, and Acceptance Criteria.
• Stakeholder Management: Build strong relationships with internal and external stakeholders. Collaborate with sales, marketing, and customer support teams to ensure alignment on product messaging, positioning, and customer satisfaction.
• Product Launch and Monitoring: Plan and execute successful product launches, including communication plans and training materials. Track product usage, gather user feedback, and iterate on features to drive continuous improvement.

• Customer-Centric: Establish relationships with customers (new and existing) to test new products and manage feedback effectively to favorably impact product outcomes. Provide product subject matter expertise in support of lead customer engagements, customer presentations, customer user group, and industry conferences.

  Qualifications:

• Bachelor’s degree in engineering or equivalent in computer science, engineering, or related field of study; MBA or advanced degree is a plus.

• Proven experience (5+ years) in product management, with a focus on developing customer-facing products. Contact Center experience is a plus.
• Experience with any of the VDI technologies VMWare, Citrix, Amazon WorkSpaces, Azure Virtual Desktops, Google Virtual Desktops is preferred.
• Experience with voice technologies such as WebRTC and SIP is preferred.
• Demonstrated success in leading cross-functional teams to deliver high-quality products on time and within scope.
• Excellent analytical, problem-solving, and strategic thinking abilities.
• Expert team skills and ability to cross functionally drive/influence work through others.
• Effective communication and interpersonal skills, with the ability to collaborate with technical and non-technical stakeholders.
• Experience with Agile and/or Scrum methodologies.
• Strong project management skills and the ability to manage multiple initiatives simultaneously.

LI-Hybrid #LI-CM1

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.