Senior Product Manager

at  WESTPAC BANKING CORPORATION

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At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

• Developing Product strategy and roadmaps based on thorough market and customer research.
• Creating business cases for new products or propositions and leading the funding process.
• Developing new products to launch in market, and continuing to maintain existing products to keep them relevant and competitive.
• Monitoring ongoing product performance and delivering growth initiatives to drive profitability and market share for the PL portfolio.
• Conducting thorough research and root cause analysis of customer pain points to develop and deliver on NPS action plans.
• Building partnerships with internal and external stakeholders to design and deliver new propositions to achieve key growth outcomes.
• Maintaining high Product Governance standards and effective risk mitigation and control mechanisms for the Personal Loans book.
• Be a subject matter expert and use in-depth knowledge of Personal Loans product to provide input and support change initiatives across the value chain.