Senior Product Quality Manager

at  WESTPAC BANKING CORPORATION

MAJOR ACCOUNTABILITIES

• Independently working to understand customer and business challenges.
• Engaging stakeholders and ensuring they are kept informed.
• Identifying and mitigating potential risks.
• Leading change initiatives to completion.
• Acting as a subject matter expert for process re-engineering.
• Leading remediation initiatives to address customer needs and eliminate business risks.
• Providing support and guidance to Product Quality Managers and the business.

KNOWLEDGE AND EXPERIENCE:

• 5-10 years’ experience in the Financial Services industry, preferably in Product Management, Operational, Projects or Business Analysis.
• Demonstrable track record in optimizing processes and improving customer experience.
• Strong knowledge of consumer credit market, products, and regulatory frameworks.
• Experience in service design and/or exposure to customer journey frameworks is advantageous.

HOW DO I APPLY?

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At Westpac, we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products, and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

As the Senior Product Quality Manager, your key responsibilities include:

• Leading rectification and remediation of Personal Loans incidents and issues.
• Developing a deep understanding of the Personal Loans value chain and driving improvements.
• Acting as the Product Owner for change initiatives and driving tangible outcomes.
• Leading stakeholder engagement and providing updates to regulators.
• Contributing to the Consumer Finance strategy, particularly in Personal Loans, to drive business goals and achieve medium to long-term outcomes focusing on product quality and risk.