Senior Product Support Representative - Front Arena (m/w/d)

at  FIS Global

EDUCATION DESIRED :

Bachelor of Commerce/Business

TRAVEL PERCENTAGE :

0%
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
We are currently looking for a Senior Product Support Representative – Front Arena (m/w/d) to support our clients in Germany and Europa. Ideally based in Frankfurt, remote options are available.

ABOUT THE ROLE:

The Senior Product Support Representative will be working within the FIS Client Experience team and will be responsible for ensuring application support for our Cross-Asset Trading and Risk Platform (previously known as Front Arena) to solve our client’s functional and technical issues and for managing these through to resolution.

WHAT YOU WILL BE DOING:

• Work with the client to ensure the smooth day to day running of the client’s version of the FIS Cross-Asset Trading and Risk Platform solution
• Stakeholder management – you will be responsible for liaising with client and internal teams
• Handle customer inquiries, incidents & requests
• Provide in-depth support and researching client issues
• Troubleshoot software problems and take necessary actions to solve them
• Document customer information and recurring issues to support product quality programs
• Occasional travel to visit our clients