Senior Product Support Specialist (Video Analytics Solution)

at  KAROOOOO MANAGEMENT COMPANY PTE LTD

JOB SUMMARY

The purpose of the position is to improve and support products within Video Solutions in Cartrack. The role requires the incumbent to fully understand Video products, their functionality, and processes. This includes the (linux based) server and database setup, the camera hardware, firmware and, to a limited extent the product front end/website functionality.
The incumbent will be expected to liaise with various teams, locally and internationally - development, sales and support to ensure the current products function as expected while identifying gaps in the current offering.
The incumbent will deal with local and international suppliers to integrate, support and improve existing products. New products will be evaluated and business cases for their integration, and the coordination of integration will be required.

REQUIREMENTS

• Relevant Qualification / Certificate in a technical field (BTech Mechatronics, Electronic/Industrial/Computer Engineering or similar)
• 5 years’ experience in development/technical role
• Programming experience (Essential)
• Understanding of Electronic Principles (Essential)
• Understanding of Systems Engineering process (Advantageous)
• Knowledge of Camera Systems (Advantageous)
• Good communication skills
• Strong analytical and problem-solving ability
• High level of attention to detail
• Driver’s License

Please refer the Job description for details