Senior Program Manager, Global Mile Destination Operations

at  Amazon EU SARL

• Bachelor’s degree in supply chain, business, engineering, finance or related technical or quantitative field
• Experience in program or project management
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience defining program requirements and using data and metrics to determine improvements
• Experience working cross functionally with tech and non-tech teams
• Experience implementing repeatable processes and driving automation or standardization
  * This role can be based in Luxembourg or London *
  Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, you’ll continuously be scoping out new solutions. You’ll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.

Key job responsibilities

• Create innovative solutions using data and research to address wider challenges in your organisation
• Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations
• Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish
• Enhance operational performance on every programme in partnership with your stakeholders

A day in the life
As a Senior Programme Manager, you’ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You’ll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.
Senior Programme Managers have significant responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
About the team
Work hard. Have fun. Make History! The Amazon Global Mile (GM) EU team is confident that we can deliver on this slogan. Global Mile is a team of highly experienced logistics professionals, carrier specialists, and program managers focused on improving the speed and reliability of Amazon’s cross-border logistics capabilities. The team is responsible for executing the timely movement of freight from global manufacturing hubs cross-border into Amazon’s international marketplaces for Fulfillment by Amazon (FBA) sellers and Retail direct import vendors. Leveraging the capabilities of world-class logistics providers and internal Amazon supply chain solutions, Global Mile increases selection and lowers cost for our customers.
We are looking to hire a highly skilled and motivated Program Manager to develop robust transportation capabilities for the delivery of Ocean freight into Europe for cross-border imports. The Program Manager will be responsible for driving effective planning with FBA-product, ocean, customs and destination teams to meet seller SLA and cost targets. The candidate will regularly lead business and planning reviews with senior leaders. This role is all about creating a strong supply chain, ensuring a reliable and cost-efficient delivery process to scale business growth. You will have the opportunity to bring your own leadership capabilities to the role, creating value through managing relationships and driving execution discipline in operations.
The ideal candidate will have a strong analytic background and an aptitude for making data-driven decisions that enable them to manage multiple stakeholders across different programs. They will need the ability to execute the disciplines of operations management and the ability to lead through influence. They will need to demonstrate the ability to think broadly and strategically about supply chain initiatives and the ability to persuade senior leaders to build consensus on objectives. This role requires the ability to travel up to 15% time to various facilities in the Amazon network and for on-site visits with Carriers and Logistic Service Providers (LSP) based on business needs.
We are open to hiring candidates to work out of one of the following locations:
Luxembourg, LUX

• Create innovative solutions using data and research to address wider challenges in your organisation
• Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations
• Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start to finish
• Enhance operational performance on every programme in partnership with your stakeholder