Senior Program Manager-NonTechnical: Intuit Academy Learning & Development

at  Intuit

OVERVIEW

Come join the Intuit Academy Learning & Development team as a Senior Program Manager of Expert Learning Experiences. Our Customer Success Experts are on the frontlines delivering extraordinary customer support while assisting customers in using our products (e.g. TurboTax, QuickBooks, ProConnect, etc…). The growth and development of this population is critical to our customers’ success. Ensuring new and returning Experts get onboarded, developed, and supported in an effective and efficient manner is our team’s mission. We are an innovative team working to transform learning experiences to develop a world class Expert Network.

LEARNING EXPERIENCE INNOVATOR:

• Applies instructional design methodology including needs analysis to uncover measurable behaviors required for the role, resulting in performance-based outcomes.
• Applies design thinking, and rapid prototyping to solve customer problems.
• Creates content and experiences that engages learners with varied learning preferences and accessibility, including relevant practice to ensure application of learning.
• Manages and curates content using a process that is both sustainable and efficient.
• Leverages existing and explores new tools and capabilities, in collaboration with the Intuit learning community.

Please refer the Job description for details