Senior Project Manager (Managed Services)

at  OTTO Motors by Rockwell Automation

Position: Senior Project Manager (Mngd Srv)
Location: Kitchener, ON
Job Type: Full Time Permanent
Experience: 7+Years relevant experience
Education: BS or MSc Degree in Engineering, or similar technical Engineering discipline

ABOUT THE JOB

We are shipping more and more robots and are taking on bigger and more complex contracts. We are delivering more and more integrated solutions, including operational and support services through Managed Services approaches. We are looking for a Senior Project Manager who can manage not only our regular projects, but can also take our Managed Services projects from original concept through to final implementation, and subsequently ongoing operations and maintenance support to achieve customer operational performance guarantees. You will work closely with our System Engineers, technical project leader, technical support specialists as well as with the sales team and other departments.
As a Senior Project Manager, you will be responsible for overseeing and coordinating project deliverables and serving as the point of contact between customers, subcontractors and internal departments. Your goal is to lead and manage projects and the efforts of team members and vendors to ensure our projects are delivered on time and ensure our customers’ needs are met at go live and throughout the operational use of our solutions.

REQUIRED EXPERIENCE/SKILLS:

• BS or MSc Degree in Engineering, Computer Science, or similar technical field in an Engineering discipline. Additional education in business administration, finance, operations, or project management is an asset.
• 10+ years of project management experience in a dynamic environment with multi-disciplined technical team members, demonstrating increasing levels of project value and complexity in automated material handling industry
• Experience managing complex groups of stakeholders, including large customer organizations as well as subcontractors and vendors.
• Leadership capability to create and manage a unified and motivated multidisciplinary project team
• Unusually strong organizational and time-management skills with the ability to handle large complex projects and multiple tasks at once, while still paying attention to detail.
• Proficiency with Microsoft Project and other project management tools
• A strong work ethic and self-starter attitude, with the ability to thrive in a fast-paced environment
• Excellent verbal and written communication, with the ability to build long term relationships/partnerships
• Drive for continuous improvement

• Active support to the Sales team to detail out proposals and Scope of Work in collaboration with the System Engineers.
• Contract, Scope and Requirements management: Define project scope, establishing and managing requirements, prepare Statement of work with customers as well as vendors; create and manage large and complex change orders.
• Project Planning: create and manage project timelines / schedule as well as cost and revenue, to ensure timelines are met, develop and manage detailed work plans. create project estimates and resource plans.
• Project Staffing: identify resource needs and plans, Lead, organize, manage and motivate the project team and ensure tasks are assigned and completed, allocate and optimize resources, while controlling project expenditures
• Stakeholder management: Communicate effectively with stakeholders at all levels internally and externally: manage and develop effective relationships with internal (f.e. Sales and Product) and external stakeholders (f.e. customers and vendors). Act as the primary interface with Customer project as well as operations management; build close cooperative relationships with Customers
• Financial management: establish budget estimates and cost, manage cost and revenue including change orders, accurate financial reporting (EAC, budget, reconciliation) and manage to achieve targeted project margins and look for savings opportunities.
• Risk & Opportunity management: identify and assess RYO’s, manage risk budget; mitigate risks and realize opportunities through Change Orders. Identify and pursue opportunities.
• Project reporting: provide periodic updates including project status reports, financial reports (EACs, budget, revenue, cashflow, reconciliation), steady state performance/SLA reports and other regular KPIs.
• Communication: Conduct internal and external project meetings and take responsibility for documentation, project tracking, analysis and delivery and involve internal stakeholders when needed. Communicate vital information to the internal departments (f.e. Sales, Product) and management. Act as the point person for changes, updates, questions, and issues
• Subcontractors and Vendor management: Manage subcontractors and vendors to ensure on time delivery in line with agreed scope of work within agreed budget.
• Solution Steady State Operations: Ensure management of the operational steady state phase of our solutions in use at our Customer to ensure our customers business objectives and service levels agreements are achieved through operating our solution, including management of operational escalations.
• Conduct project meetings and take responsibility for project tracking and analysis.
• Continuous Improvement: Shape and impact processes; implement best practices and lessons learned.
• Problem Solving and Effective Communication: Analyze project issues and develop solutions, anticipate potential problems and proactively address them, communicate project objectives and status, while resolving conflict and issues through open communication