Senior Project Manager - MarTech

at  Pony Express

REQUIRED EXPERIENCE

• At least 6+ years of experience in a project management role, leading the implementation of digital marketing solutions.
• Demonstrated success in project managing large-scale digital marketing solutions like Salesforce, Adobe, Oracle, Braze, Tealium, Sitecore, Drupal, Magento, and 3rd party integrations like Mulesoft. Experience project managing at least two CX solutions is a must.
• Strong technology background is preferred; HTML, XML, JavaScript, SQL, REST API and SOAP-based web services.
• You have exceptional communication, written, and presentation skills and have strong negotiation and conflict management skills.
• You can break down complex or technical solutions and articulate them in simple business terms.
• BS/BA Degree with a valid PMP/Scrum Master/SAFe certification is preferred.

ROLE

The Senior Project Manager works across a mix of enterprise brands, managing existing service delivery on martech with a core focus on revenue growth, client satisfaction, and delivery excellence.

RESPONSIBILITIES

• Drive and manage client and internal stakeholder relationships to deliver successful projects. Stakeholder management includes connecting and coordinating creative, content, data, consulting, and technology stakeholders.
• Be the main point of contact for all stakeholders and regularly report and communicate project status.
• Manage project budget, timelines, and resources.
• Uncover and understand client’s objectives and KPIs to help deliver business value.
• Oversee overall project delivery processes such as Initiation, Planning, Executing, Monitoring and Controlling, and Closing.
• Build, lead, and ensure a highly productive and functional delivery team by providing the necessary support, training, and mentorship for them to thrive and stay motivated.
• Create, document, and regularly update process documents, including but not limited to project charters, communications plans, risk management plans, project management plans, stakeholder management plans, reporting, etc.
• Identify scope creep and/or new opportunities for additional up-sell and cross-sell
• Manage project risks, remove impediments and barriers, and route escalations promptly.
• Collaborate with PMO to establish and/or refine project frameworks, governance, and processes. Ensures all project governance is followed and documented.
• Create statement of works, change requests, and provide pre-sales support for new opportunities.