Senior Project Officer

at  The Recruitment Company

KEY ACCOUNTABILITIES:

• Leading digital system support for a regulatory business application
• Tracking incidents and other support requests to their resolution in a timely manner
• Managing relationships with internal and external support providers to meet service targets
• Leading systems enhancement projects with requirements gathering, testing and implementation planning
• Reporting and analysis of support metrics
• Assisting the transition of new initiatives to a production environment by planning and leading user acceptance testing and assisting with issue management
• Developing programs of work that improve the sustainability of support for business systems
• Undertaking data quality reviews and implementing data improvement initiatives.
• Developing and implementing training and guidance initiatives for internal system users

ESSENTIAL REQUIREMENTS:

• Demonstrated understanding of reporting, with experience in data analysis.
• Proven analytical ability and problem-solving skills.
• Excellent written and verbal communication skills.
• Demonstrated ability in providing user support for multiple applications.
• Demonstrated experience in preparing test strategies, test plans and testing.
• Excellent influencing skills and ability to lead and guide other staff.

Please refer the Job description for details