Senior Property Manager

at  Knight Frank

OVERVIEW

We are looking to recruit an enthusiastic and hardworking individual to manage the day-to-day activities for property management services for our Client in Abu Dhabi. This exciting and challenging position requires the highest standards of property management ensuring the business is in line with revenue forecasts and budgeted expenditure to deliver on stakeholder expectations. The role is suited to a customer-service-oriented individual with strong communication and leadership capabilities and the ability to interact with all community stakeholders. The suitable candidate will share responsibility for maintaining the physical integrity of the Client’s facility, creating an environment that enhances user experience and maximizes stakeholder returns.

OPERATIONAL EXCELLENCE

• Ensure compliance with lease and permitted use, including but not limited to:
• Obtaining a copy of valid insurance and annual maintenance contracts from tenants when appropriate.
• Ensuring tenants adhere to operating hours.
• Products/services offered are in line with the permitted use.
• Maintain record of all tenancy contracts, breaches, communications etc.
• Identify and address emergency situations immediately and provide follow-up as soon as possible there-after.
• Provide detailed monthly operational report by the 10th of every month, for all properties in the portfolio. The report will include but limited to the following:
• Rental information report (calls received, number of visits, comments etc.)
• Footfall reporting
• Occupancy and inventory report
• Tenant updates and feedback
• Contract renewal status
• What worked/didn’t work/looking forward concerns/our actions.
• Provide, at each renewal, and at other times as may be required by the Client, recommendations to increase rental rates, or continue renting the property at the same rental rate. Recommendations on the inclusion of any lease incentives are also expected.
• The Client will approve the proposed rate. Based on these adjustments, the service provider will forward any required notices to applicable tenants and obtain their approval for the rent adjustment, in accordance with the Clients’ instructions. The standard rent review procedure shall be followed in accordance with provincial guidelines and regulations.
• The service provider shall prepare leases, licenses, amendments, breach notices, terminations and renewal notices.
• Upon acceptance of the renewal notice, the service provider shall have the tenant sign a new lease.
• Collect rental revenue on the first day of each month and receive all income from the rental property due from tenants or others.
• Facilitate breach notices of non-paying tenants, tenants who violate terms of the lease agreement when necessary.
• Document actions and inactions by tenants who are not complying with the terms of their lease, and handle eviction proceedings if needed.
• Pursue the collection of rental arrears and evict the tenant, as a last resort, with prior consent from the Client and recover any arrears of rent, security deposits or other possessions of any part of the rental property.
• Coordinate tenant demobilization/termination including but not limited to:
• Coordinating an inspection by facilities management service provider and coordinating with the tenant for rectification of identified snags under the supervision of the facility management team.
• Coordinate the change in utility billing as required between property occupancies.
• Handle all tenant relations and communications.
• At a minimum, quarterly check-ins on tenants
• Coordinate tenant events and filming requests
• Coordinate all scheduled and unscheduled maintenance work within tenant space.
• Log all tenant maintenance requests for future reference.
• Monitor the cleanliness of the tenants’ areas in conjunction with the relevant contractor.
• Quarterly stakeholder meetings will be chaired by Property Manager with attendance from Retail Design Delivery, Facility Management, Asset Management, Leasing.
• Preparation and updates of Standard Operating Procedures for the Property Manager Scope of Services.
• Preparation and updates of Tenant Manual tenant rules and regulations for the Client to review.
• Property Manager shall conduct regular interior and exterior inspections on all properties including all vacant units/properties.
• At a minimum, the Property Manager is expected to ensure an inspection:
• of all properties at least twice a week
• immediately before and after a tenant moves out
• in all cases of emergency and
• as requested by the Client.
• Ensure that all properties are properly maintained, and provide safe, decent and sanitary conditions.
• Coordinate with facility management service provider to perform necessary repairs and address any tenant concerns related to the physical condition of the common areas of properties under management.
• Weekly report detailing incidents and action plan (security, parking, waste, maintenance, retail and food deliveries)
• Suggestions for automation/enhancements on an annual basis
• Coordinate with the client marketing and events management team to support as required.
• Maintain neat tidy orderly file records, including computer files, at all times.
• Other tasks as required.

SKILLS AND QUALIFICATIONS

• Bachelor’s degree in Marketing, Real Estate, Finance or Business administration or a related field.
• Minimum 10 years’ experience in property management, including its financial aspects, preferably in a retail environment. Prior experience managing contracts, people and budgets required.
• Proven experience in customer management and tenant management required.
• Thorough knowledge of rules and regulations surrounding property management.
• Sound understanding of marketing, branding and promotional events.
• Ability to resolve conflicts and influence others.
• Excellent interpersonal and communications skills.
• Excellent communication and presentation skills.
• Strong problem-solving and decision-making abilities.
• Strong financial acumen.
• Excellent report writing skills.
• Attention to detail and a high level of accuracy.
• Ability to work collaboratively with team members.
• Ability to work effectively in a fast-paced and dynamic environment.
• Ability to maintain confidentiality and handle sensitive information.
• Understanding of regional business culture and regulations.
• The ability to understand and make use of computers and information technology (Knight Frank internal systems).
• Certifications and Licenses: MRICS desired but not essential.
• Software: Microsoft Office programs to a proficient level. Experience using project management and CRM software desired.
• Language skills: Fluency in English, written and verbal. Fluency in Arabic or other languages is advantageous.
• Travel: Flexible attitude towards travelling.