Senior Property Officer (Senior Sales Consultant)

at  NSW Department of Communities and Justice

Division: Estate Management
Location:Parramatta, NSW, AU, 2150 Newcastle, NSW, AU, 2300 Sydney, NSW, AU, 2000 Wollongong, NSW, AU, 2500

Req ID: 67475

• 2 x ongoing full-time Senior Property Officer roles. 35 hours per week.
• Location: Parramatta, Sydney, Newcastle and Wollongong. Flexible and hybrid working options available.
• Clerk Grade 5/6. Salary $93,295 to $102,941 plus super and leave loading.

ABOUT US

At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

ESSENTIAL REQUIREMENTS

• Tertiary qualifications or equivalent experience in the real estate industry such as; the sale, purchase and renting of property and/or a general understanding of conveyancing and the processes involved in the buying or selling of property in New South Wales.
• Understanding of NSW Trustee & Guardian’s key services and customer base including experience working with and/or supporting people with disability, who are vulnerable or older people.
• Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one to one review sessions for calls and emails.

ABOUT THE ROLE

This role supports the Property Services team to deliver high quality services across the area of sales, purchasing and leasing real estate on behalf of NSW Trustee & Guardian customers. This role independently handles high-volume, complex customer real estate transactions and provides guidance and support to our Client Service Officers. The Property Services team is collectively responsible for the delivery of high quality, consistent and timely property real estate services that are consistent with NSW Trustee & Guardian’s Customer Excellence Principles.

Day to day, you will:

• Independently handle high-volume, complex customer real estate, property leasing and rental transactions
• communicate and engage with customers to understand their needs and aspirations, to make decisions and undertake necessary transactions on customer owned real estate.
• build rapport and consult with the customers on an ongoing basis
• manage a complex case load involving making financial decisions on customer’s asset portfolios.
• actively participate in a phone roster and assist colleagues to provide high-quality customer service.
• work with key stakeholder’s such as family members, service professionals and providers to negotiate appropriate options and positive outcomes for the person.
• inspire our Client Service Officers by guiding them how to provide a customer-centric service that delivers insightful, personalised, and efficient services.

For more information about the position, view the role description.

To apply for this role:

• complete the online application
• submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
• answer the following targeted questions (maximum two pages):
• You have been instructed to find a suitable home for a customer, explain your approach to building rapport and understanding of the customers’ needs.
• What strategies do you use to manage your time in dealing with multiple matters in a high-volume environment. Please provide an example of when you effectively managed competing priorities and what tools did you use to achieve this