Senior Quality Assurance Analyst

at  HR Block Canada

CALGARY, AB

For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental and estate.
Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!
The Opportunity:
The Senior Quality Assurance Analyst, reporting to the Manager, Core Systems, will ensure that the applications function as specified in the documented requirements, use cases, design, and other approved documentation. Our ideal candidate should have experience setting up Test Automation framework, writing automation test scripts and execution. Responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while maintaining a high level of quality. Responsibilities also include designing and implementing tests, debugging and defining corrective actions. You will also review system requirements and track quality assurance metrics.
This position is based in Calgary and offers a hybrid work schedule, with 3 days per week in-office.

Key Areas of Responsibility:

• Collaborate with developers and product owners to define effective test strategies and test plans for microservices applications.
• Develop detailed, comprehensive, and well-structured test plans and test cases that adhere to relevant organizational standards.
• Conduct functional, integration, regression, and system testing to identify defects and ensure high software quality.
• Investigate and troubleshoot issues, working closely with the development team to promptly resolve them.
• Actively participate in code reviews to identify areas for potential improvement.
• Create and maintain automated test scripts to enhance the efficiency and effectiveness of testing processes.
• Monitor and report on the progress and quality of testing activities to project stakeholders.
• Stay updated with industry best practices and emerging technologies in software testing.
• Execute end-to-end system integration tests as required by project requirements.
• Develop and maintain automation test scripts using a Test Automation framework that aligns with organizational standards.
• Set up and execute automation tests using Azure Pipelines and analyze test results.
• Estimate, prioritize, plan, and coordinate testing activities.
• Identify, record, document thoroughly, and track bugs found during testing.
• Perform thorough regression testing once bugs are resolved.
• Act as a “customer advocate” when investigating defects found in production.
• Create and configure test environments to facilitate the execution of test cases and scenarios.
• Stay up to date with new testing tools and test strategies.

Key Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field.
• 5+ years Quality Assurance, Business Analysis, Software Testing experience.
• Experience in setting up Test Automation Framework in Selenium using C#.
• Experience in programming languages like Java and JavaScript is an asset.
• Experience in using IDE tools like Visual studio, IntelliJ or Eclipse.
• Experience with cross browser testing tools like BrowserStack, Sauce Labs is an asset.
• Experience in using tools like Azure DevOps, GitHub, or Jenkins for deploying builds, executing automation tests and test case management.
• Proven work experience in software quality assurance, especially web applications.
• Experience using database tools and writing SQL scripts to query and validate data.
• Experience in writing clear, concise and comprehensive test plans and test cases.
• Strong knowledge of software QA methodologies, tools and processes.
• Experience in analyzing logs for errors and exceptions when executing tests.
• Excellent interpersonal skills – able to build strong relationships with team members across various teams.
• Strong attention to detail.
• Excellent analytical skills.

Do you have a passion for Quality Assurance, along with the skills and qualifications required for this GREAT opportunity?
If so, we invite you to send your resume to employment.opportunities@hrblock.ca, including the position title in the subject line.
We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.
H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process

Please refer the Job description for details