Senior Receptionist

at  OCallaghan Collection

Job Ref: OCC3080
Branch: The Mont Hotel
Location: The Mont, Dublin 2
Salary/Benefits: Competitive Salary, Free Gym, Free Meal
Contract type: Permanent
Hours: Full Time
Shift pattern: Varied
Hours per week: 37.5
Posted date: 14/06/2024
Closing date: 16/07/2024

ABOUT US:

O’Callaghan Collection is a thoughtfully curated and design led collection of 5 Irish family-owned and managed luxury boutique hotels located in the heart of Dublin and Gibraltar city centres.
Each boutique hotel has its own unique identify that reflects its location and offered guest experience. Our properties are continually being developed in order to exceed evolving customer expectations.
Our philosophy centres around tailored guest and client solutions. We prioritise personalised service and experience over a one-size-fits-all approach.
We recognise that excellent customer outcomes are directly tied to the satisfaction and engagement of our employees. Therefore, our approach to attracting and retaining talent is centred around creating a workplace culture that values and supports our staff.
We seek talented people, visionaries who want to make their mark by helping to create something truly spectacular, who want to know that their opinions count, and their contributions are valued.
We strive to provide our employees with a challenging and rewarding work environment that encourages personal and professional growth. We offer comprehensive training and development programs to help our team members achieve their career goals and stay up to date with industry trends.
In addition to investing in our employees’ career development, we also prioritise their well-being and work-life balance.
We offer competitive compensation packages, flexible scheduling, and a range of employee benefits and perks.
Our goal is to attract and retain top talent in the industry who share our commitment to excellence and passion for providing exceptional service to our guests.
If this sounds like you, we’d love to connect.
We are Caring|Proud|Accountable|Determined.

REQUIREMENTS:

• Experience in customer service, ideally within the hotel industry
• To be someone our guests can feel comfortable talking to and trust to take care of everything during their stay
• To be immaculately turned out, with an unshakably professional and friendly demeanour
• Some experience with Opera hotel software, ideally
  Situated on the vibrant corner of Merrion Square, The Mont is perfectly located at the cultural heart of Dublin. The perfect city centre hub, it is only steps aware from some of Dublin’s best museums and the renowned Trinity College as well as being only a 10 minute stroll from Grafton Street and some of the city’s best dining experiences.
  The Mont’s designer-led modern bedrooms along with the cool fit out throughout the entire hotel creates a new type of hotel experience. Featuring retro pieces that will have you scouring the internet to find copies for your own home, design really is core to this new generation of hotel

• Greeting and Welcoming Guests: The receptionist is responsible for providing a warm and friendly welcome to all arriving guests, creating a positive first impression of the hotel.
• Check-In and Check-Out Procedures: Efficiently handle the check-in and check-out processes, ensuring accurate information is collected, reservations are confirmed, and appropriate payments are processed in a timely manner.
• Customer Assistance and Inquiries: Attend to guests’ inquiries, requests, and concerns, providing helpful information about hotel services, amenities, and local attractions. Resolve any issues promptly and professionally.
• Phone and Email Communication: Manage incoming calls and emails, directing them to the relevant departments or staff members. Answer queries, take messages, and provide information as needed.
• Lobby Maintenance and Appearance: Keep the reception area tidy, well-organized, and visually appealing. Monitor the lobby to ensure it reflects the high standards of the hotel and create a comfortable atmosphere for guests.