Senior Recruiting Manager

at  Three Wire Systems

JOB SUMMARY

The Senior Recruiting Manager (SRM) will play a pivotal role in driving our recruitment strategy, fostering a culture of excellence, driving data driven continuous improvement, and attracting top-tier talent to sustain our continued growth and success. The SRM will lead the recruitment function with accountability for the Recruiting Team including recruiting online and have a presence at onsite job fairs and events.

MINIMUM EXPERIENCE:

• 7+ years managing all phases of the recruitment strategy
• 3+ years experience in placement and retention of contact center employees as well as analyzing metrics and trends associated with the success of the contact center
• Experience with the placement of behavioral health providers highly preferred.
• Experience with government contracting a plus.
  Physical Capabilities: Sitting, standing, walking and traveling to off sites; some carrying of computer equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Sets and oversees the execution of a comprehensive recruitment/retention analytical strategic plan with an emphasis on care continuum within a contact center environment.
• Responsible for managing overall sourcing strategy to continually improve and drive efficiencies throughout the recruitment and retention campaign.
• Ensure role/ program specific recruiting and retention feedback is aggregated and analyzed overtime for all roles then compiled and shared with pertinent internal/external team members, and utilized to improve recruitment and retention.
• Stays current on leading industry trends that will impact strategies in recruitment and effectively applies knowledge across entire recruitment team
• Works with internal and external teams to evaluate and integrate innovative technologies for the successful and growth
• Effectively communicates the recruitment strategy to senior leadership and team members
• Oversees and mentors and/or assists in coaching and training recruiting team members.
• Contribute to proposals provide data on market wages and candidate availability.
• Build relationships for sourcing top talent in local market and have a presence at job fairs and event in the local Pennsylvania market.
• Monitor and improve social media that influences candidates hiring decisions such as Glassdoor, LinkedIn, and Indeed ratings.
• Ensures compliance with federal, state, and local employment laws and regulations, and company policies.

MISSION RESPONSIBILITIES:

• Contributes to achievement of the Mission and Vision of organization.
• Adapting to Change – Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
• Continuous Improvement – Acts to constantly improve level of customer satisfaction in both individual and teamwork processes.
• Client Centered Focus – Demonstrates concern for meeting or exceeding customer’s expectations/requirements in a manner that allows the client to guide process towards the achievement of their goal(s) and which provides satisfaction for the customer.
• Teamwork – Accomplishes tasks through working effectively with others and appreciating the value, contributions and commitment of every member.