Senior Referral Management and Triage Coordinator

at  Sussex Community NHS Foundation Trust

To respond and support the team to manage crisis situations in the community for people referred to Urgent Community Response. Adhering to patient confidentiality and data protection policies with awareness of the client group and responding appropriately to individual needs. To frequently deal with challenging client/referrers seeking further information or help on routine and non-routine issues and taking appropriate follow-up action. Ensuring accidents, incidents or complaints are reported & recorded following agreed procedures.
Assists the System Capacity and Flow manager in the ongoing development of the Referral Management Hub To act as a single point of contact point for referrers to support referrals to Urgent Community Response Service To undertake all relevant duties in relation to this post, working as part of a team

Please refer the Job description for details