Senior Remote IT Support Engineer

at  HR TALENT PARTNER

JOB OVERVIEW

• Date Posted: Posted 8 hours ago
• Location: Durbanville, Western Cape
• Job Title: Senior Remote IT Support Engineer
• Salary: R27,500
• Education Level: Diploma
• Job Level: Intermediate
• Minimum Experience: 3 - 5 Years

SENIOR REMOTE IT SUPPORT ENGINEER – DURBANVILLE, CAPE TOWN.

A very well-established IT company with an international footprint in UK, is looking for an “Senior Remote IT Support Engineer” to join their team on a full-time permanent basis in Durbanville, Cape Town.
Very good salary on offer (subject to qualification and or experience) plus benefits and internal career advancement opportunities.
We are looking for someone to provide dedicated remote support to one of our UK based outsourced IT MSPs. This person will sit and work with us in our SA office, but they will provide dedicated remote support for a UK based IT support provider. This role is a steppingstone to moving into other departments in my business in the future.
Salary: R27 500 per month.

Position Requirements:

• Experience on a ticketing system like Autotask – assisting with running helpdesk, answering calls
• Familiarity with remote software. (Nable/Take Control, TeamViewer, AnyDesk etc.).
• Active Directory management of users and groups.
• Experience with servers (drive provisioning, understanding of folder redirections, group/drive access etc.).
• Backup management (Veeam, Cove Data Protection or similar).
• Firewalls (Smoothwall or similar).
• Knowledge on network and access point management and diagnostics (Unifi or similar).
• Good understanding of VPNs.
• Office365 and Azure AD.
• Teams, SharePoint, users & groups, understanding of licencing, 2fa and using 3’rd party apps like Duo etc.
• Google workspace / Admin management.
• Working with SentinelOne Managed anti-virus or similar.
• Basic PowerShell knowledge and understanding.
• At least 2-years’ experience supporting Microsoft end-users in a business environment.
• Experience managing printers remotely.
• Communication skills (1st language English) with a Go Getter personality is essentials.

Company Benefits:

• 20 days Annual Leave
• Study and Certification Benefits
• Access to CBT training license to the value of R15k per year.
• Company pays for approved exams.
• Approved certification bonus on monthly salary.

Work Hours:

• We work on UK hours, so the hours will be either 09:00 to 18:00 (SA Winter) or 10:00 to 19:00 (SA Summer).
• We work on SA public holidays thus the reason for the additional 5 days annual leave allocation.
• We have public holidays on the UK public holiday calendar.

Applying for this position:

• Only open to South African citizens.
• If you are interested in this great career opportunity and qualify, please send your CV via email with position title as reference as soon as possible.

Please refer the Job description for details