Senior Retail Experience Creative Manager

at  Charlotte Tilbury

ABOUT CHARLOTTE TILBURY BEAUTY

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

AS A SENIOR RETAIL EXPERIENCE CREATIVE MANAGER YOU WILL

• Particularly focused on the new customer journey, after aligning with different stakeholders both in Global and Regional teams, the Sr. Retail Experience Creative Manager will translate the brief into new concepts, retail formats and events to elevate globally the brand proposition & brand experience, achieve new and different distribution across physical and digital touchpoints;
• Partnering with our Tech, Digital, UX, Store Design and VM teams, you will understand and propose meaningful innovation in retail technology and will include it into the design process, to keep the brand ahead of the competition;
• You must be able to design and propose a complete 360 Retail Theatre, considering e-comm, social media, gaming, etc..and including physical and digital retailtainment;
• In collaboration with the Global Events Team, design and support the regions with the most unforgettable interactive events, to mesmerize our customers and foster virality;
• Be the best partner and engage with all functions in and out the team through solid collaboration to deliver & maintain excellence;
• Identify and propose areas of improvements to increase visibility, emotions, engagement , advocacy and repetition at the point of sale, pushing the customer from off line to online and viceversa;
• You must be able to produce clear guidelines to motivate and excite the regions in the implementation of the different projects;
• Ensuring constant optimisation of work tools, processes and communication;
• Proactively monitoring and engaging a list of preferred and reliable partners to ensure we will always anticipate trends and customer behaviours;
• Ability to balance art and commerce, and show creative vision that supports and
• drives commercial results

The Senior Retail Experience Creative Manager will be responsible for the origination, creation and delivery of new Retail concepts and formats both for Store Design, VM and Events.
Working on strategical touchpoints indicated by senior stakeholders, you will translate Charlotte’s vision and ethos into an exceptional Retail Theatre on line and off line, captivating the shopper, ensuring a fully 360 experience, fostering engagement, brand love, loyalty and profitability.