Senior Retail Propositions Manager

at  Costa Limited

This role is responsible for developing and delivering category winning retail propositions, working closely with Retail (store) and Support Centre (office) stakeholders to ensure effective adoption in store and realisation of benefits to the consumer. This role will need to be able to operate across all phases of the transformation lifecycle, from strategy and insight through to programme delivery and change management. The role holder will bring a blend of commercial intelligence, data & hypothesis led decision making and effective project management to drive the performance of our retail estate through new and existing propositions. This will be done with the consumer firmly at the heart of design thinking and decision making.
A bit about us…
We’re Costa Coffee, masters of our craft since 1971 when the Costa brothers opened their first Roastery in London. A lot has changed since then. You may know us as the UK’s leading coffee Brand, but we can now be found in over 40 countries across EMENA, APAC and Americas. We’re on a mission like no other as we inspire the world to love great coffee. This is all supported by being part of The Coca-Cola Company.
Along with our leading Retail formats, it’s our ground-breaking FMCG offering and Costa X on-the-go propositions that help us serve our partners across the globe. And as for coffee technology, we’re quite simply trailblazing the industry. Here at Costa, it’s about doing a great job alongside brilliant people who share a passion for growth. And we promise, we’ll always make sure you’re loving your craft.
A bit about the role…
Day to day, the Senior Propositions Manager is an exciting position where you will be responsible landing new propositions, from idea inception through to development and into BAU.

Proven experience within a a commercial function is just the start of what we’re looking for. So, what else makes a great Senior Propositions Manager at Costa?

• Previous strategy, commercial, marketing or proposition development role
• Experience in hospitality, retail, foodservice or wholesale
• Strategic acumen – ability to understand insights, the market (our consumers, customers and competitors), and set a bold roadmap
• Commercial & data acumen – ability to interrogate and optimise economics, including conducting own analyses through sourced data
• Enabling teams – able to influence key enablers as appropriate e.g. digital and marketing to support activation of proposition change
• Programme management – ability to coordinate complex cross-functional teams
• Influencing skills – ability to gain buy-in and alignment with a diverse set of stakeholders at multiple levels and from multiple environments / background

We’re on a growth journey like no other; more countries, more propositions, and opportunities to stretch your skills alongside our warm people, so we want you to feel valued and rewarded with, great perks and benefits:

• Car Allowance
• BUPA Healthcare and Babylon GP
• Costa Pension Scheme
• Bonus Scheme
• Group Income Protection and Life Assurance
• 50% staff discount in our equity stores, 25% staff discount in franchise stores
• Access to The Coca-Cola Company Share Incentive Plan
• 25 days Holiday

• Defining / supporting the strategy and vision for the proposition and subsequent development roadmap
• Defining the commercial targets and model for our customers, distribution partners and Costa
• Coordinating cross-functional teams to develop the holistic proposition including environment, product, innovation, commercial, marketing and operations
• Managing relationships with development partners, as appropriate
• Managing the change required for effective realisation of propositions benefit into store
  A bit about you…

Proven experience within a a commercial function is just the start of what we’re looking for. So, what else makes a great Senior Propositions Manager at Costa?

• Previous strategy, commercial, marketing or proposition development role
• Experience in hospitality, retail, foodservice or wholesale
• Strategic acumen – ability to understand insights, the market (our consumers, customers and competitors), and set a bold roadmap
• Commercial & data acumen – ability to interrogate and optimise economics, including conducting own analyses through sourced data
• Enabling teams – able to influence key enablers as appropriate e.g. digital and marketing to support activation of proposition change
• Programme management – ability to coordinate complex cross-functional teams
• Influencing skills – ability to gain buy-in and alignment with a diverse set of stakeholders at multiple levels and from multiple environments / backgrounds

What we can offer…

We’re on a growth journey like no other; more countries, more propositions, and opportunities to stretch your skills alongside our warm people, so we want you to feel valued and rewarded with, great perks and benefits:

• Car Allowance
• BUPA Healthcare and Babylon GP
• Costa Pension Scheme
• Bonus Scheme
• Group Income Protection and Life Assurance
• 50% staff discount in our equity stores, 25% staff discount in franchise stores
• Access to The Coca-Cola Company Share Incentive Plan
• 25 days Holidays

Location: Remote contract with frequent travel (average 2 days per week) to Costa Coffee and competitor stores across the UKI & the ability to attend in-person meetings in the London and High Wycombe office if desired.
Costa Coffee is made up of true experts and masters of their craft who stretch their limits to what’s possible. It’s why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa’s much-loved culture.
Here at Costa we encourage the sharing of diverse thoughts and ideas. We approach our work fearlessly and support one another to take a few risks. We learn and we grow constantly. Individuality is championed and we provide a culture where everyone feels included. You can be you at Costa.
For any reasonable adjustments and general queries please contact costa.recruitment@costacoffee.co