Senior Revenue Operations Manager

at  Staffbase

ABOUT STAFFBASE

In a polarized world, we inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication so they can thrive in the Narrative Age. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and minds.
We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.
We are looking for a Senior Revenue Operations Manager to join our diverse global team and focus on our Customer Success organization!
You will aim to facilitate communication between all CS teams, implement new tools, and improve reaching CS goals. Your primary responsibilities include optimizing CS processes, driving efficiency through automation and technology, and ensuring data integrity across systems.

• Act as a Strategic advisor to the VP of Customer Success, providing valuable insights and recommendations to drive the department’s strategic direction and initiatives
• Partner closely with the Customer Success organization to elevate team performance and effectiveness, offering strategic guidance and operational support to optimize day to day workflows and processes.
• Orchestrate cross-functional collaboration through best in class stakeholder management and represent Customer Success in the Revenue Operations Team
• Analyze market trends, customer behavior, and competitor activities to identify new opportunities for retention and growth
• Lead the design and execution of critical initiatives within Customer Success Operations, demonstrating excellence in project management and driving successful implementation.
• Drive innovation in processes and practices, spearheading the evaluation, adoption, and training of new tools and methodologies, with a focus on enhancing efficiency and effectiveness.
• Contribute to capacity planning efforts by assisting in the identification of resource needs, goal setting, and strategic planning to support the department’s growth and scalability initiatives.
• Run critical day to day CS processes
• Manage the compensation process for Customer Success Managers, ensuring fairness, accuracy, and alignment with departmental goals and performance metrics.
• Provide support for the department’s OKR (Objectives and Key Results) process, assisting in the development, tracking, and reporting of goals and metrics to drive performance and accountability.
• Run Customer Success analytics and support with executive reporting