Senior Sales Associate Key Holder (Visual Merchandising)

at  Williams Sonoma

Our Pottery Barn store in Hay Street, Perth, is seeking a Senior Sales Assistant (Visual Merchandising) to deliver a unique shopping experience through excellent customer service in a fast-paced, specialty retail environment. This is a part-time role (60 hours per fortnight).

AS A SENIOR SALES ASSISTANT (VISUAL MERCHANDISING), KNOWN AS A KEYHOLDER, YOU WILL:

• Create unique, engaging experiences for customers by sharing expertise on enhancing their home.
• Drive sales through strategic merchandising and leading weekly promotional and visual changes.
• Ensure the store meets visual, replenishment, cleanliness, safety and back of house standards.
• Provide operational support to the store management team by performing opening and closing routines, register functions and back-office procedures.
• Meet personal targets and supervise and coach the team to deliver world-class service and achieve team goals.
• Use effective selling techniques and provide in-depth product knowledge.
• Utilise training resources to educate the team on our product range and develop their sales skills.
• Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy.

• Have retail sales experience, ideally in visual merchandising, specialty retail and / or homewares.
• Have customer service experience.
• Have experience in managing others or are looking to step into a leadership role.
• Are passionate about homewares and design.
• Love to sell and are driven to meet and exceed targets.
• Succeed in a team environment but can work independently and manage your own time.
• Thrive in an entrepreneurial environment and constantly look for ways to upsell and cross-sell.
• Enjoy engaging with customers, discovering their story, style and lifestyle to connect them to the right products.
• Have the ability to convert customers and capture emails through engaging store and community events.
• Are most successful when provided with clearly defined sales goals and metrics.
• Have effective communication, organisation and leadership skills.
• Are able to coach team members to succeed in meeting targets.