Senior Sales Consultant - Changi Airport, Singapore

at  Prosegur Change Singapore

JOB DESCRIPTION:

An exciting opportunity awaits you in our Changi, Singapore operation to join one of the most successful independent retail foreign exchange groups. We are committed to nurturing individual skills and supporting career aspirations.
As a Senior Sales Consultant at Prosegur Change, you will play a pivotal role in maintaining and delivering our customer service policy and standards within the team. Your primary responsibility will be to ensure that our operational goals are achieved by acting as a responsible coach and mentor to your colleagues. You’ll lead by example, providing guidance and support to help the team excel in delivering outstanding service to our valued customers.

Key Responsibilities:

• To convert all GP opportunities by continually calling-in customers, selling-up and closing the deal to maximise the full potential of each enquiry/transaction.
• Always maintain a professional appearance.
• Adhere to The Change Group customer service policy.
• Always maintain a professional approach to colleagues and management.
• To coach and mentor Trainee FX Sales Consultants until they successfully complete their FX Sales Consultant Certificate.
• Follow all internal procedures when handling company value.
• Be aware of and adhere to security features and procedures within the branch.
• To always keep the bureau clean & tidy and report all repairs and maintenance issues to line manager.
• To inform management immediately if there is the slightest suspicion of untoward behaviour within the team.
• To undertake other duties as considered essential for effective operations and services, as this list is not exhaustive.

Requirements:

• Experience of working in a similar role.
• Experience of working in a busy environment.
• Experience of working in a customer facing role.
• Strong IT skills which are relatable to the role.
• Proven attention to detail.
• Excellent communication skills.
• Displays Drive & Purpose
• Promotes Team Synergy
• Achieves High Standards
• Wins With Customers
• Excellent communicator

Hours:

• 40 hours per week 5 out of 7 days, flexible hours, including weekend, evenings and night shifts.

Eligibility:

• Must be eligible to work full-time in Singapore.

Note:

• To convert all GP opportunities by continually calling-in customers, selling-up and closing the deal to maximise the full potential of each enquiry/transaction.
• Always maintain a professional appearance.
• Adhere to The Change Group customer service policy.
• Always maintain a professional approach to colleagues and management.
• To coach and mentor Trainee FX Sales Consultants until they successfully complete their FX Sales Consultant Certificate.
• Follow all internal procedures when handling company value.
• Be aware of and adhere to security features and procedures within the branch.
• To always keep the bureau clean & tidy and report all repairs and maintenance issues to line manager.
• To inform management immediately if there is the slightest suspicion of untoward behaviour within the team.
• To undertake other duties as considered essential for effective operations and services, as this list is not exhaustive