Senior Sales Engineer

at  Higher Logic

Higher Logic is seeking a strategic Human Resources Business Partner to support our Product, Engineering and Shared Services (Finance/Legal/IT) teams. Our new teammate will have the experience and knowledge to understand business priorities and translate them into the highest impact work. The role is responsible for developing and nurturing a culture of performance, inclusion and retention by creating strategies that facilitate organization and leadership development efforts, pro-actively coaching people leaders and partnering with employees on all employee matters.

KNOWLEDGE AND ABILITIES REQUIRED:

• Able to deliver polished technical presentations and demonstrate how product meets client needs
• Excellent oral and written communication skills
• Understanding of subscription-based software sales processes and procedures
• Must be organized, analytical, and possess the ability to eliminate sales obstacles through creative and adaptive approaches
• Well-rounded, business savvy professional who understands the customer relationship management market as well as Cloud- and SaaS-based software architecture.
• Able to quickly learn technologies (experience with large-scale databases and cloud-based architectures is a plus)
• Understanding of referral & reseller partner contract processes

• Lead strategic and technical sales presentations & demonstrations (online and face-to-face), in conjunction with the Account Executive.
• Be available and engaged throughout the sales cycle to provide ongoing technical

insight and product information as required to close deals.

• Assist sales staff in assessing the potential application of company products to meet customer needs including participation in “discovery” meetings, RFP responses, and related qualification activities.
• Liaise with the Product Management and Engineering teams to communicate client needs for the development of future product and platform enhancements.
• Develop, promote, and maintain product-related tools designed for repeat use by internal and external salespeople.
• Maintain ongoing technical product knowledge of all products; keep current on company literature, competition, and market trends via attendance/participation in in-house training, travel & contact with relevant in-house and external engineering, management, industry specialists, trade journals etc.
• Assist with product training of new sales personnel.
• Remain available and in contact with both internal Account Executives and external partners post contract for ongoing sales support and to ensure a smooth customer handoff from the sales process to the Implementation team.
• Conduct all business in accordance with Higher Logic policies and procedures.
• All other duties as assigned.