Senior Sales Operations Support Specialist

at  EXPERIAN

ABOUT US, BUT WE’LL BE BRIEF

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.
We have 23,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.
Job Description

As part of the Sales Operations team, the overall goal of the Sales Operations Specialist role is to improve the performance of a B2B sales organization. This person partners closely with sales, marketing and client services to support a variety of initiatives that drive the sales process. Responsibilities

• Provide user support to customer facing teams including questions, troubleshooting issues and application resolution including Salesforce, Configure Price Quote (CPQ) and other sales processes and platforms, reports, and data quality.
• Partners with and trains sales and client services teams to ensure high standards of data quality in Salesforce.
• Develop training materials for new hires and continuing education on SF process and best practices.
• Collaborates with the sales organization and other users to support Salesforce strategies, priorities, and roadmaps.
• Works together with team members on shared responsibilities.
• Lead routing
• Billing requests
• Data quality initiatives

QUALIFICATIONS

• Bachelor’s degree is preferred.
• Minimum of 3 years of experience in a sales support/operations or sales role, preferably in B2B sales environment.
• Advanced knowledge of Salesforce.com, CPQ, and electronic signature tools required.
• Knowledge of sales and marketing tech stack is preferred.
• Knowledge of sales principals, sales cycle and process is preferred.
• Superior communication, problem solving, and analytical skills, experience with presenting to management.
• Ability to work independently, as well as part of a team, on multiple projects.
• Competent in Excel, Power Point, Word
  Additional Information

As part of the Sales Operations team, the overall goal of the Sales Operations Specialist role is to improve the performance of a B2B sales organization. This person partners closely with sales, marketing and client services to support a variety of initiatives that drive the sales process. Responsibilities

• Provide user support to customer facing teams including questions, troubleshooting issues and application resolution including Salesforce, Configure Price Quote (CPQ) and other sales processes and platforms, reports, and data quality.
• Partners with and trains sales and client services teams to ensure high standards of data quality in Salesforce.
• Develop training materials for new hires and continuing education on SF process and best practices.
• Collaborates with the sales organization and other users to support Salesforce strategies, priorities, and roadmaps.
• Works together with team members on shared responsibilities.
• Lead routing
• Billing requests
• Data quality initiative