Senior Salesforce Administrator

at  Placerai

ABOUT PLACER.AI:

Placer.ai is a fast-growing big data startup led by seasoned executives and repeat entrepreneurs who are building the world’s first “Google Analytics for the physical world.” Placer.ai’s platform provides instant visibility into any property in the U.S., presenting accurate details about visitation patterns and demographic breakdowns of visitors. Placer.ai’s customers can see where visitors have been before, where they go afterwards, where they typically go for sports, entertainment, groceries, etc., and what their interests are. Placer.ai’s A.I.-based SaaS platform replaces archaic solutions such as manual surveys, installed cameras and other people-counting systems, creating a blue ocean market of more than $100B.
Placer.ai has grown 2x year-over-year for the past 2 years, counting more than 3,600 paying customers across a range of industries, including 2 of the world’s top-10 retailers, 2 of the top-10 CPG firms worldwide, a world’s top hospitality firm, 2 of the world’s top-10 commercial real estate (CRE) firms and 2 of the world’s top multinational asset managers and hedge funds. Placer.ai has just raised $100M for Unicorn ($1B+) valuation in Series C funding.

SUMMARY:

Placer.ai is on the hunt for a seasoned and technically adept Senior Salesforce Administrator.. This role is perfect for someone who thrives in a dynamic environment, is passionate about leveraging technology to meet and exceed business objectives, and is skilled in optimizing processes and systems for scalability. As a pivotal part of the Business Operations team, you will take on system administration duties within a Salesforce environment. Given that Placer.ai operates with an entirely remote workforce, the ideal candidate will excel at delivering top-notch service to our customers from anywhere.

REQUIREMENTS:

• 6+ years of experience in Salesforce Administration.
• Deep knowledge of Salesforce products, including its configuration, implementation, and enhancement.
• Demonstrated ability to manage complex projects across multiple teams.
• A strategic thinker capable of translating product requirements into effective solutions.
• Exceptional analytical skills, with a knack for dissecting dashboards/reports and a commitment to resolving issues.
• Detail-oriented, with the ability to oversee complete processes and drive enhancements.
• A proactive approach to platform improvements and a dedication to excellence.

PREFERRED EXPERIENCE AND QUALIFICATIONS:

• B.A/B.S in related field
• Salesforce certification
• Experience with Salesforce CPQ - Advantage
• Experience in DevOps/release management.
• Proficiency in Apex, Visualforce, and Flows.
• Experience with CLM systems such as Conga.
• Experienced with data ingestion into Salesforce, including using SQL.

OTHER REQUIREMENTS:

• A well-equipped home office that supports efficient remote work.
• Occasionally available outside of regular business hours for troubleshooting system issues or managing deployments.

• Serve as a lead administrator for a Salesforce environment supporting over 500 users (Sales Cloud, Service Cloud).
• Oversee all advanced administrative functions, including but not limited to, user account maintenance, complex reports and dashboards, advanced workflows, custom automations, and system integrations.
• Lead the management and ongoing improvement of the Salesforce CPQ implementation, ensuring it aligns with business needs and scales effectively with growth.
• Spearhead implementation plans for system enhancements, including the development and execution of a comprehensive QA plan before rollout.
• Conduct regular internal system audits, preparing for and managing upgrades, and ensuring the system’s integrity and data consistency.
• Drive the integration of internal systems into the Salesforce environment, with a keen focus on maintaining data integrity and consistency across platforms.
• Gather requirements from users, provide insightful feedback on design documents, and oversee the smooth delivery of solutions following stringent Quality Assurance processes.
• Innovate and optimize processes and workflows to minimize system load and simplify operational complexities.
• Act as the technical liaison for Salesforce and related sales-support tools, establishing and enforcing best practices for integration and QA/audit processes.
• Proactively seek out opportunities to leverage Salesforce to enhance business processes, productivity, and efficiency across the organization.
• Design and implement scalable solutions that embody best practices for a rapidly expanding organization.
• Provide timely responses to queries and support in a fast-paced environment.