Senior Salesforce Solution Manager

at  Baseware

Are you ready to take the lead in shaping the future of our Salesforce instance? Join us at Basware as a Senior Salesforce Solution Manager and play a pivotal role in driving our business forward.
As the Senior Salesforce Solution Manager, you’ll be at the forefront of configuring and optimizing our Salesforce instance to meet the evolving needs of our business. You’ll employ Salesforce best practices, manage delivery timelines, and provide ongoing support to ensure the success of our Salesforce initiatives. If you’re passionate about harnessing the power of Salesforce to drive innovation and streamline processes, we want to hear from you!

• Configure Basware’s Salesforce instance based on defined requirements and business needs.
• Establish and maintain third-party support arrangements for ongoing maintenance.
• Manage delivery timelines and escalate design or implementation issues as needed.
• Provide end-user system training and post-project release support.
• Handle all basic administrative functions, including user account maintenance and report generation.
• Complete regular internal system audits and prepare for upgrades.
• Coordinate the evaluation, scope, and completion of new development requests.
• Work with business stakeholders to establish suitable processes to support administrative, development, and change management activities.
• Assist in developing training and user adoption programs.
• Project manage Salesforce-specific projects to ensure successful implementation.
• Demonstrate the ability to meet deadlines while prioritizing simultaneous requests.
• Creatively and analytically solve problems to optimize Salesforce functionality.
• Possess exceptional verbal and written communication skills to effectively communicate with stakeholders at all levels of the organization.