Senior Server Engineer

at  NHS South West London Integrated Care Board

This is an exciting opportunity to join the Server Infrastructure Team responsible for supporting SWL Primary Care along with Corporate stakeholders. This senior technical role within the infrastructure team focuses on the provision, performance, management, and availability of on-premises and cloud data centers and server infrastructure. The role involves providing technical escalation and 3rd line support to internal ICT, ensuring that infrastructure is proactively managed, maintained, and available to users in accordance with defined KPIs and SLAs. The postholder will participate in the out-of-hours on-call rota for the ICB infrastructure and the customers it serves.

SEE JOB DESCRIPTION AND PERSON SPECIFICATION FULL DETAILS:

Providing senior-level expertise and support for the security, performance, and

stability of the overall Data Centre, Cloud and Server Infrastructure

• Responsible for the availability, configuration, documentation and control of the

servers and associated infrastructure and software.

• Responsible for the effective resolution of all service incidents and escalations.
• Deliver a responsive, customer-focused, professional infrastructure service.
• Support server and infrastructure services for all managed sites in accordance with

SLAs.

• Manage and implement configuration, upgrades, and patching of the network

infrastructure.

• Diagnose complex ICT problems in dynamically changing ICT situations.
• Ensure that all Server, Application and Infrastructure policies, security, and

governance frameworks are consistently applied.

• Responsible for the monitoring of the infrastructure systems and services.
• Troubleshoot server and infrastructure hardware and software to ensure the stability

of the service/network and ensure that configuration issues are dealt with efficiently

and professionally.

• Manage processes to ensure that all relevant IT systems and operational areas are

operated with due regard to proper and agreed security, safety, and environmental

procedures.

• Responsible for the analysis of major incidents within their technical area, identifying

reoccurring trends and making appropriate recommendations based on these

outcomes.

• Responsible for the creation and maintenance of all infrastructure documentation,

ensuring it is up to date and reviewed at regular intervals for accuracy.

• Provide a single point of contact and SME accountability

Liaise with 3rd party providers to provide additional support when and where required

to meet contractual service levels.

• Reduce operational demand by recommending/implementing infrastructure changes.
• Identify new ways of working to improve the efficiency and effectiveness of the

service and implement the changes needed.

• Identify, manage, and reduce infrastructure and operational-related risks.
• To provide expert advice on the organisation’s infrastructure.
• Assist relevant peers in the planning and execution of system testing necessary for

new and upgraded infrastructure installations prior to release in the live environment

to ensure continuity of service.

• Provide timely and service availability reports to internal senior management.
• Monitor systems, performance, capacity, and connectivity to ensure problems and

faults are dealt with promptly, and regularly report these findings,

• Ensure change management policies and procedures are always followed by internal

and external staff and support companies.

• Responsible for the ongoing assessment of the infrastructure to ensure it is fit for

purpose, resilient and reflects the ICBs and its customer’s Business Continuity

requirements.

• Advise on, and perform, the implementation and maintenance of Disaster Recovery

procedures for all systems and perform regular testing