SENIOR SERVICE COORDINATOR

at  Equans

Equans is one of the leading Facilities Management service providers, delivering a full range of property management services to the public and private sector.
The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts. The Senior Service Co-ordinator will work with a team of Service Co-ordinators to ensure effective daily operations, adhering to performance standards for the contracts within the team, and monitoring resource and demand levels. You will have an in-depth knowledge of the contracts within your team and be able to react effectively to meet the needs of those contracts, You will liaise with contract teams on day to day matters, including the tracking of open work orders.
You will be expected to deliver excellent customer service, handling enquiries via phone, email and self-service channels. You will respond to, plan and organise the full life cycle of all facilities management work from customer enquiry to job completion, utilising the CAFM system (Maximo). This will include planning and dispatching both Reactive and Planned Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate. You will work closely with the team, but be expected to demonstrate the ability to work on your own initiative.