Senior Service Designer

at  Allianz Australia

SENIOR SERVICE DESIGNER – CONSUMER DIVISION | SYDNEY, NSW

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.

• Reporting to Head of Strategy, Design and Research, responsible for being the pivotal in shaping the future of our service offerings.
• Covering the entire service design lifecycle, from research and conception to execution and continuous improvement. With a commercial focus and a solid understanding of behavioural economics, you will develop compelling service propositions that not only meet but exceed our customers’ expectations.
• Conducting comprehensive research to understand customer needs, market trends, and the competitive landscape.
• Employing your expertise in behavioural economics to lead and inspire innovative service design solutions that drive customer engagement and loyalty.
• Lead end-to-end journey mapping, covering all touchpoints including communications, processes, systems, and data, to ensure a seamless and delightful customer experience.
• Facilitating workshops and collaborative sessions with stakeholders across the organization to ideate, prototype, and iterate on service concepts.
• Apply agile methodologies to manage projects, ensuring swift adaptation to feedback and changing requirements.
• Working closely with the execution teams to bring your designs to life, monitoring implementation and leveraging data to refine and optimize services continuously.
• Champion a customer-centric approach within the organization, advocating for design thinking and innovation in all aspects of our business.