Senior Service Designer

at  University Health Network

COMPANY DESCRIPTION

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

JOB DESCRIPTION

Union: Non-Union
Site: NORC Innovation Centre, 489 College Street
Department: UHN OpenLab
Reports to: Scientist and Director of Operations
Work Model: Hybrid
Grade: N0:07
Hours: 37.5 hours per week
Salary: $69,560 - $86,951 annually (To commensurate with experience and consistent with UHN compensation policy)
Shifts: Day
Status: Permanent Full-time

POSITION SUMMARY

This role will lead simple projects and have oversight from senior staff on more complex projects. The projects will vary in complexity. The ideal candidate for the role is a passionate and skilled interdisciplinary team member dedicated to supporting a large-scale innovation project aimed at revolutionizing elder care in the community. Proficient in various design methodologies and capable of guiding concepts from discovery to implementation. Excels at translating service concepts into visual design assets and applying human-centered design to complex social issues. Furthermore, the ideal candidate is enthusiastic about designing, prototyping, and implementing solutions collaboratively with community members, prioritizing inclusive, accessible, and engaging design practices.

QUALIFICATIONS

• Minimum Bachelor’s required
• Master’s Degree in Design (an asset)
• Relevant degree programs: Service Design, Inclusive Design, Design for Health, Environmental Design, Graphic Design or other related field
• 2+ years of work experience using human-centred design processes in healthcare, government, community development, urban planning or other relevant field
• Strong portfolio highlighting service design implementation, design research, systems thinking and project management
• Experience with internal innovation or demonstrated ability to navigate a large complex organization
• Experience with community engagement practices: events, installations, or other place-based engagement activities
• Experience with placemaking activations: co-design, rapid prototyping, sketching and digital mock-ups
• Passion for building relationships in communities
• Skilled in creating visual assets such as journey maps, service blueprints, presentation decks, and prototyping materials in a variety of mediums
• Experience with various design software, including: Adobe Design Suite, Sketch, InVision, Google Slides, Powerpoint
• Experience planning and executing co-design facilitation sessions
• Knowledge of Ontario health care system and quality improvement processes is an asset
• Knowledge of aging in place, accessibility and inclusive design is an asset

• Support the design and delivery of services and programs that promote healthy aging in NORCs
• Lead simple projects with direct oversight by Lead/Managers
• Support complex projects
• Collaborate with an interdisciplinary team that includes other designers, researchers, program and project managers, front-line staff and clinicians to integrate innovation, design, and technology into viable solutions
• Support teams through the design cycle (from discovery to delivery) using methodologies including ethnography, cultural probes, journey mapping, co-design, rapid prototyping and other appropriate techniques. Experience with UX is an asset.
• Translate complex ideas into compelling stories for a variety of stakeholders (government, media, front-line workers, older adults and caregivers, general public) both verbally and visually
• Produce design assets, including service blueprints, storyboards, journey maps, placemaking assets and other prototypes
• Plans and facilitates design sessions with both internal and external stakeholders
• Support the design and delivery of NORC Talks, a monthly gathering of older adults
• Develop design briefs and written reports as needed