Senior Service Desk Analyst

at  Digital Health and Care Wales

The postholder will manage his/her own detailed priorities in consultation with the Service Desk Team Leader, although the Service Desk Team Leader may assign particular projects on occasion. The postholder will adjust priorities to meet frequently changing customer demands and will review these, self-managing any conflicting demands, referring to the Service Desk Team Leader only when necessary. Formal line management reporting for the post-holder will be to the Service Desk Team Leader Establishing and applying confidentiality rules and procedures in complex situations to ensure information released complies with the Caldicott principals, the Data Protection Act and Freedom of Information. The postholder is also responsible for working with Standard Operating Procedures.
Contributes to and comments on new procedures. Support the development of specific projects involving service management, liaising with senior colleagues as required. Work with users and providers to ensure that the information provided/received will meet their needs. Identify ways to improve existing systems in terms of quality, timeliness and reliability of data.
This is not an exhaustive list of duties and responsibilities and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the manager

Please refer the Job description for details