Senior Service Desk Analyst (Workplace Technology)
at Genesis ITT Pty Ltd
Canberra, Australian Capital Territory, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 18 Jul, 2024 | Not Specified | 19 Apr, 2024 | 5 year(s) or above | Customer Service Skills,Training,Communication Skills,Leadership Skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
- Access to a wide range of training courses
- Chance to acquire NV1 clearance
- Onsite permanent role
The Senior Service Desk Analyst works with a broad range of technologies and liaises across multiple areas of the business to resolve incidents, solve problems, and fulfill requests for IT related assistance.
EXPERIENCE:
- Minimum 5 years’ experience in similar role
- Experience in the troubleshooting of complex application and system issues
- Professional written and verbal communication skills
- Excellent customer service skills
- Ability to respond to customer requests in a timely manner
- Team leadership skills and able to delegate tasks (desirable)
- Experience in training and assist with upskilling peers
- Escalation point between service desk analyst and network engineer/system admin team
MUST hold an Australian Citizenship and able to obtain an NV1 Security Clearance.
To apply for the role, click on the link
Responsibilities:
REQUIREMENT SUMMARY
Min:5.0Max:10.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT Support
Graduate
Proficient
1
Canberra ACT, Australia
