Senior Service Engineer - Enterprise Technology

at  BP

JOB DESCRIPTION:

Our Service Engineers handle the delivery of services from internal squads or external providers to ensure business performance in line with agreed SLOs, IT outcomes and levels of risk and resilience. Ensure operational integrity and operational compliance with appropriate regulatory and internal standards. Be familiar with DevOps based models as well as traditional outcome-based services and are skilled in working with multidisciplinary teams to identify and resolve customer difficulties, inefficiencies, and blockers to delivery velocity. You are a skilled vendor manager, able to hold suppliers to account for the quality of their delivery.

SKILLS:

Commercial Acumen, Communication, Data Analysis, Data cleansing and transformation, Data domain knowledge, Data Integration, Data Management, Data Manipulation, Data Sourcing, Data strategy and governance, Data Structures and Algorithms, Data visualization and interpretation, Digital Security, Extract, transform and load, Group Problem Solving

Implement the development, testing, operations, and ongoing improvements to digital products and services
Manage and report on operational integrity and operational compliance with architectural and security standards, as well as compliance and policy controls refined by Strategy, Digital Security or other relevant Regulatory, Legal and Compliance functions.
Collaborate extensively with wider Digital technology teams to resolve incidents, requests, and problems
Assure the safe application and adoption of new and updated technologies into the environment
Implement process and system improvements, identifying, and implementing continuous value improvement plans for service engineering and ensuring standard process is shared across the team
Create and maintain documentation to support successful operations via O365 tool set
Enhance customer experience by applying best practices, tooling, testing, and soft skills communication in written and verbal forms
Ability to work independently and collaboratively with multi-functional teams