Senior Service Quality Officer (Training Development)

at  SMRT Corporation Ltd

QUALIFICATIONS & WORK EXPERIENCE

• Diploma in retail, service operations, business related programmes.
• Mandatory Qualifications in either:
• Diploma In Adult and Continuing Education (DACE)
• Diploma in Design and Development of Learning for Performance (DDDLP)
• Advanced Certificate in Training and Assessment (ACTA)
• Advanced Certificate in Learning and Performance (ACLP)
• 3 to 5 years of working experience with frontline services.

TECHNICAL SKILLS INCLUDE:

• Microsoft office tools (Words, Excel, Powerpoint).
• Basic creative knowledge and ability to use Canva for basic artwork.

GENERIC SKILLS INCLUDE:

• Attention to details with excellent planning and coordination skills.
• Multi-tasker with demonstrated abilities to manage tight timelines and collaborate across teams.
• Resourceful and able to work with internal and external stakeholders.
• Good deposition and service-oriented mindset.
  SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily

JOB PURPOSE

• To be an inclusivity champion for SMRT’s transportation business through developing and conducting training programmes.
• To educate inclusivity awareness to the public.

RESPONSIBILITIES

• Create learning modules in accordance with guidelines provided by:
• Diploma In Adult and Continuing Education (DACE)
• Diploma in Design and Development of Learning for Performance (DDDLP)
• Advanced Certificate in Training and Assessment (ACTA)
• Advanced Certificate in Learning and Performance (ACLP)
• To deliver presentations, trainings and engagement programmes to staff, stakeholders, and partner organisations.
• Lead the planning of roadshows and events.
• Work with Social Service Agencies (SSAs) on inclusivity awareness programmes.
• To research and promote diversity initiatives and share best practices.
• To maintain up to date on anti-discriminatory legislation and provide guidance on equality and diversity issues.
• To present reports and recommendations on current practises and inclusivity gaps within our network.