Senior / Service Team Leader, Group Contact Centre (JR2272)
at NATIONAL UNIVERSITY HEALTH SYSTEM PTE LTD
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 05 Sep, 2024 | USD 4000 Monthly | 05 Jun, 2024 | 2 year(s) or above | Healthcare Industry,English,Communication Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
As part of Group Contact Centre, the Senior / Service Team Leader’s key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:
JOB REQUIREMENTS:
- Diploma in any discipline
- At least 2 - 3 years of experience in the healthcare industry, contact centre environment and/or service related industry
- 2 years of experience in leading a team of staff
- Exhibit Good interpersonal and communication skills
- Customer centric and service oriented
- Competent in using computer software and applications
- Able to multi-task and work under a stressful environment
- Strong communication skills in English and Mother Tongue
- Able to read and write fluently in English
Responsibilities:
- Monitor performance real-time and manage resources / deploy manpower
- Prepare statistics and reports
- Share and broadcast updates to the team
- Execute new workflows, improvement intiatives and changes
- Supervise Customer Service Associate’s (CSAs) perfromance by performing regular call / email audits and conducting regular performance reviews
- Conduct periodical training for CSAs if required
- Handle feedbacks from internal and external parties by conducting investigation and service recovery
REQUIREMENT SUMMARY
Min:2.0Max:3.0 year(s)
Outsourcing/Offshoring
Customer Service
Diploma
Proficient
1
Singapore, Singapore