Senior Service Technician

at  Enersys

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.
Learn More About Our Company

QUALIFICATIONS

• Minimum Qualifications
• Must have basic English language skills to enable written and spoken communication with managers, co-workers, and auditors
• Must have basic math skills
• Strong customer service skills
• Need strong reasoning abilities
• Must be familiar with Access and Excel and Microsoft applications and office equipment
• Must be able to operate a cell phone
• Strong communication skills a must
• Must have adequate knowledge of BaaN/ERP System and product and SAP knowledge is strongly desired
• 4 year Bachelor Degree and/or 2-5 years’ experience in the technical field or a combination of education and industry experience

PREFERRED QUALIFICATIONS

• Experience in industry
• BaaN and ERP system knowledge
• SAP experience is strongly desired.

JOB PURPOSE

Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service-related sales and service targets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Exercising discretion and independent judgment when dealing with critical matters within the organization
• Administration of the invoices from customers, by approving and coding warranty claims, sales policy claims and customer usage credits
• Assist in the analysis in ensuring the warranty budget is met
• Analyze and track trends in warranty
• Work directly with Engineering and Quality to ensure Quality products
• Answer warranty inquiries for each product line
• Exercise discretion and independent judgment when dealing with critical matters
• Lead projects to solve warranty issues at customer sites
• Troubleshoot customer field issues with installed charger & battery systems
• Maintain positive relationships with customers through incident resolution
• This job has the potential at some locations to Work with Sales and Technical departments to manage processes to resolve customer issues with EnerSys related products on site including Warranty issues and chargeable issues
• Produce, analyze and maintain the necessary documentation to deliver reports and outcomes to both internal and external customers
• Work closely with Field Service Engineers to ensure customer requirements and expectations are met and communicated in a timely manner
• This position could require occasional travel to customer sites
• Other duties as assigned