Senior ServiceNow Developer

at  SAIC

Job ID: 2405017
Location: REMOTE WORK, DC, US
Date Posted: 2024-04-04
Category: Software
Subcategory: SW Engineer
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking a Senior ServiceNow Developer/System Administrator with advanced expertise in ServiceNow, particularly in ITSM, SPM, and FSM. Initial implementation/configuration of SPM and FSM. Able to work in multi-customer environment with competing priorities.
Enjoy the opportunity to work with a matrixed team where you will have plenty of support. Our team is genuinely full of outstanding individuals that enjoy working together within a flexible environment.

Responsibilities:

• Perform configuration, integration, custom programming, and other hands-on technical activities in relation to implementation of ServiceNow.
• Implement ServiceNow customization’s including: UI Policies, UI Actions, Business Rules, Client Scripts, workflow administration, integration, data import, and ACLs including advanced scripting of each.
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, Service Portal, Service Catalog, Catalog Items, Record Producers, Order guides, Workspaces, etc. in ServiceNow.
• Participate in full software development life cycle: Requirements, Analysis, Design, Coding, Testing, Training, and Operational support. Participate in Agile/scrum process.
• Serve as an individual/lead contributor and/or team member on SAIC ServiceNow engagements and other key client stakeholders.
• Able to optimize schedules and budget based on priorities.
• You will create, manage, and track workflows to ensure work completion occurs in order, on time and on budget.
• Implement/Configure FSM End-To-End Data Tracking & Delivery of Products.
• Implement/Configure SPM focused planning, scoring, portfolio planning along with managing goals, resources, and allocations.
• Balance multiple scheduling priorities simultaneously.
• Analyze trends with KPIs, metrics, reports, and dashboards for Field Service Management.
• Product, Resource and Budget Phasing Projections in Strategic Portfolio Management.
• You will perform day-to-day support and maintenance, work with the functional team to develop solutions in ServiceNow and coordinate support and development efforts within the admin team.
• General support, administration, and maintenance of ServiceNow platform and associated applications.
• Develop scoped applications that will utilize all the ServiceNow’s platform functionality.
• Create and maintain API and data integrations between ServiceNow and other services, some potentially bi-directional. Develop systems integrations and process automation. Monitor health, usage, and overall compliance of ServiceNow and its applications.

Qualifications

• Bachelors and five (5) years or more experience or subsequent work experience within ITSM environment. U.S. Federal government consulting experience preferred.
• 4+ years of ServiceNow development skills with 4+ years of experience in an enterprise-level environment.
• Demonstrated experience with SPM and/or FSM.
• Experience supporting the customization, administration, and configuration of the ServiceNow tool.
• Experience with HTML, AngularJS, Jelly, and JavaScript.
• Experience with REST and web services.
• Experience in gathering project requirements and developing solutions.
• Ability to plan resource requirements from high-level specifications. Strong communications skills and the ability to explain complex concepts in plain language.
• ServiceNow CSA certification preferred, required within 6 months of hire.
• ServiceNow SPM and/or FSM certification(s) preferred.

US Citizenship / Clearance Requirements

• US Citizenship is required
• Candidate must be able to obtain DoD Secret clearance
• Active Secret clearance highly desired

Target salary range: $125,001 - $150,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site

• Perform configuration, integration, custom programming, and other hands-on technical activities in relation to implementation of ServiceNow.
• Implement ServiceNow customization’s including: UI Policies, UI Actions, Business Rules, Client Scripts, workflow administration, integration, data import, and ACLs including advanced scripting of each.
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, Service Portal, Service Catalog, Catalog Items, Record Producers, Order guides, Workspaces, etc. in ServiceNow.
• Participate in full software development life cycle: Requirements, Analysis, Design, Coding, Testing, Training, and Operational support. Participate in Agile/scrum process.
• Serve as an individual/lead contributor and/or team member on SAIC ServiceNow engagements and other key client stakeholders.
• Able to optimize schedules and budget based on priorities.
• You will create, manage, and track workflows to ensure work completion occurs in order, on time and on budget.
• Implement/Configure FSM End-To-End Data Tracking & Delivery of Products.
• Implement/Configure SPM focused planning, scoring, portfolio planning along with managing goals, resources, and allocations.
• Balance multiple scheduling priorities simultaneously.
• Analyze trends with KPIs, metrics, reports, and dashboards for Field Service Management.
• Product, Resource and Budget Phasing Projections in Strategic Portfolio Management.
• You will perform day-to-day support and maintenance, work with the functional team to develop solutions in ServiceNow and coordinate support and development efforts within the admin team.
• General support, administration, and maintenance of ServiceNow platform and associated applications.
• Develop scoped applications that will utilize all the ServiceNow’s platform functionality.
• Create and maintain API and data integrations between ServiceNow and other services, some potentially bi-directional. Develop systems integrations and process automation. Monitor health, usage, and overall compliance of ServiceNow and its applications