Senior ServiceNow Developer

at  Splunk

Splunk is here to build a safer and more resilient digital world. The world’s leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it’s our people that make Splunk stand out as an amazing career destination and why we’ve won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your “million data points”. So, bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

QUALIFICATIONS:

• Bachelor’s degree or equivalent experience, typically 8+ years of overall ITSM experience and 4+ years’ experience developing on the ServiceNow platform.
• ServiceNow Certified Systems Administration (CSA) certification
• ServiceNow Certified Application Developer certification
• ITIL V3 Foundation or above
• Experience in HTML, CSS, JavaScript, AJAX
• Experience of one popular web framework - React, AngularJS
• Solid experience working with CMDB and Software and Hardware Asset Management modules in ServiceNow.
• Ability to develop web services such as Scripted REST APIs and Rest Messages
• Experience integrating to multiple data sources used to populate the CMDB (SOAP, REST, Webhooks, and JSON as well as JDBC and file imports)
• Experience with standard methodologies of software development - logging, unit testing (ATF), code reviews, etc.
• Advanced scripting experience utilizing best practice formatting and comments in Script Includes, Business Rules, etc.
• Experience with upgrades and skipped update remediation.
• Excellent communication skills

PREFERRED QUALIFICATIONS:

• Experience using the Agile/Scrum methodology to define and deliver development work.
• Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.)
• ServiceNow Service Portal micro-certifications
• ITIL V4 Foundation or above
• Software Asset Management experience / certification

ROLE:

Splunk IT is growing and seeking a dynamic ServiceNow Software Developer with strong ServiceNow experience and development skills. Working alongside the ServiceNow Principal Architect and Development Teams, you will share responsibility for the overall ServiceNow solution at Splunk. As we embark on our ITSM Modernization Program and growing our CMDB we are looking for someone with solid skills and experience particularly in the areas of Configuration and Asset Management and their associated SNOW modules and capabilities.

RESPONSIBILITIES:

• Provides application ServiceNow development services and technical leadership support.
• Develops program logic for new applications or analyzes and modifies logic in existing applications.
• Designs, codes, tests, debugs, documents, implements, and maintains ServiceNow software applications.
• Manages CMDB health, integrations, Discovery, and Service Mapping
• Analyzes requirements, and maintains, tests, and integrates application components.
• Ensures that system improvements are successfully implemented.
• Handles incidents per published SLAs, ensures system stability by leading required maintenance schedule, and addresses system issues impacting SLAs.
• Implement ServiceNow workflows that integrate with external web services.
• Designs and develops a workflow framework that can be applied to many workflows and continuing to seek new opportunities to improve our current manual processes.
• Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution.
• Define the services that ServiceNow delivers and gets alignment with customers on service definitions, SLAs and critical metrics.
• Contribute to a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements and additions to the ServiceNow ecosystem that aligns with the longer-term goals and objectives of IT and SNOW’s customers.