Senior ServiceNow Technical Consultant

at  Luxoft

PROJECT DESCRIPTION

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology Our company is dedicated to delivering ITSM best practices, methods and tools. As global strategic partner of ServiceNow for Continental Europe, we implement state of the art ITIL solution for medium and large organizations. What the position offers you: To support our growth, we are looking for a Senior ServiceNow Technical Consultant, who can straddle both business requirements and technology implementations to deliver IT Service Management solutions for Switzerland. The Senior Technical Consultant role is one of the core components in all of our implementations. This role is responsible for supporting customers in the successful implementation and use of ServiceNow, including configuration, tailoring and coaching to meet their unique business requirements. We are seeking for a highly motivated individual who is looking for an opportunity to join an established but still fast-growing organization.

SKILLS

Must have
Minimum 5+ years’ experience as IT developer and 3 years’ experience on ServiceNow.
Experience in consulting external customers.
Strong experience in the full life cycle of Software Development, from business requirements analysis, to solution design, testing and go-live.
Experience in system performance analysis and documentation.
Extensive experience on technical implementations of various ServiceNow modules: Incident Management, Problem Management, Change Management, Content Management, Service Catalog and Service Requests Management.
In Depth knowledge on ITSM application processes Incident, Problem, Change, Service Level Management, Configuration Management, Data Model, Workflow Platform.
Mastering web technologies like JavaScript, AJAX, HTML, DHTML with ServiceNow.
Expertise in design and development on the ServiceNow CMDB.
Scripting proficiency in ServiceNow’ Client Scripts, Business Rules, UI policies, Access Control, Validation Scripts, background scripts.
Capacity to travel which will be necessary but is not integral to this position.
Fluent in English and German
Nice to have
n/a

Design and shape the technical architecture of the ServiceNow platform and support complex development approaches in collaboration with business analysts and functional consultants.
Act as trusted Technical Advisor/Expert.
Implement complex functionalities to meet customer requirements using the front-end and back-end capabilities of ServiceNow platform.
Implement complex integrations between ServiceNow and external systems, whether on cloud or on premise (ex: SSO, SAP, other ITSM applications, etc.), using technologies like SOAP and REST Webservices, JDBC, LDAP, etc.
Produce technical documentation.
Collaborate with a variety of internal (ServiceNow Solution Consultants, ServiceNow Project Managers, ServiceNow Architects) and external (CTOs, customer architects, Customer developers and IT technical staff, ServiceNow support team and Technical Experts) stakeholders