Senior Site Reliability Engineer

at  Nuix

Description
Nuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.
We collaborate to provide innovative solutions for more than 2,000 customers in over 75 countries. Our customers include many of the world’s top financial institutions, corporations and government departments, all major global regulatory agencies, leading security and law enforcement agencies, and all tier-one advisory firms and litigation support vendors.
We offer a truly unique place to work, with passionate people who believe in our vision and mission, and exciting opportunities for those who seek them. Are you ready to be part of a global team that is changing how eDiscovery, information governance, forensic and electronic investigations are being conducted around the world?
Key Responsibilities

The Senior Site Reliability Engineering team is responsible for improving reliability, performance, scale, and observability of Nuix software. Additionally, the Senior Site Reliability Team fills a crucial role as a go between the support teams and the development teams by troubleshooting critical production issues and reporting findings back to the development teams. As a Senior Site Reliability Engineer, your role incudes:
Management of Nuix applications core infrastructure including physical and cloud networks, and AWS environments.
Maintain and upkeep operational excellence across Nuix Cloud environments.
Create and maintain documentation as it relates to system configuration, processes, and service records.
Work with several Engineering teams (each responsible for a different SaaS platform) to integrate pipelines, deployments and monitoring frameworks.
Troubleshooting production issues, interface with product support and several engineering teams as part of the troubleshooting process
Manage and resolve systems vulnerabilities.
Work with the wider Platforms team to deliver continuous improvement across all IT processes.
Skills, Knowledge and Expertise
Tertiary qualification in Computer Science or related field, or relevant experience.
Exceptional communication and negotiation skills with both internal and external stakeholders, and in incident responses
Proven record of up-time, understanding HA, SLA management, Change Control workflows.
Demonstrate ability to solve complex problems.
Deep financial understanding of cloud compute
Demonstrated experience in running successful infrastructure projects to completion.