Senior Site Specialist

at  Thermo Fisher Scientific

JOB DESCRIPTION

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.

EDUCATION

High school diploma or equivalent required.
Associate degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.

EXPERIENCE

2 years of related experience within a laboratory setting is preferred.
Experience working in customer service is also a plus.

KNOWLEDGE, SKILLS, ABILITIES

• Able to read, write, and speak English fluently
• Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific’s values, including confidentiality.
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Works primarily at customer sites, which may require independent work.
• Ability to work overtime, as needed.

• Use inventory/order management electronic systems to perform the following activities: order entry and expediting, customer service call resolution, product returns, and backorder processing
• Analyzes/maintains/reconciles various reports to ensure contractual requirements are met
• Work within computer systems to access and follow standard operating procedures
• Proactively connect with the supervisor any customer concerns and/or potential problems
• Effectively address customer concerns within established resolution timeframes.
• Engage in process improvement activities
• May perform other responsibilities as assigned by management