Senior SOE Engineer

at  Datacom

Position: Senior Engineer
Datacom Location: Wellington, Auckland and Christchurch.
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (Your Why)
Datacom is rapidly growing so can offer plenty of opportunity for IT professionals interested in career growth and challenges. You will work within a large team of professionals with plenty of opportunity for you to progress and gain industry certifications and experience, across a very wide range of technical environments and clients. Growth is important to us, and we look forward to seeing your career Skyrocket here at Datacom. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.
As a Senior Engineer in our SOE team, you will work in multi-faceted customer environments and play a key role in assisting the design and implementation of End User Compute solutions customer environments, focusing on the Microsoft Modern Workplace. This role requires you to ensure a strong technical fit of all solutions within the existing and planned environments. You’ll gather, analyse and understand ICT business requirements and contribute to pre-sales engagements with clients.
We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers.
Our offices are based in Auckland, Wellington, and Christchurch. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

What You’ll Do

• Ensure the consistent delivery of service and outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers
• Escalation point for customer related queries, incidents or problems
• Maintain documented architectural standards for nominated customers
• Identifying process improvement opportunities within nominated customers
• Input toward Statements of Work and implementation of small ad-hoc projects
• Liaise with customers, other Datacom business areas and any associated third-parties
• Maintain a high level of knowledge and understanding of the benefits of relevant technologies including industry certifications
• Perform upgrades on applicable hardware and operating systems as required/requested
• Assist with the identification and implementation of shift left initiatives

We are a pretty agile company and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
What You’ll Bring
This role would suit a self-managed, customer focused professional who enjoys working as part of a passionate and friendly team. You will have a solid understanding and experience in IT Support, Networking and Systems Administration. You have a keen interest to learn and see where modern technology advances will take us.

Your knowledge and technical skills include (but are not limited to):

• Windows 10 / 11 and M365 (AAD, SSO, MFA, Conditional Access, Defender, Exchange Online, OneDrive, Teams etc)

• Ensure the consistent delivery of service and outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers
• Escalation point for customer related queries, incidents or problems
• Maintain documented architectural standards for nominated customers
• Identifying process improvement opportunities within nominated customers
• Input toward Statements of Work and implementation of small ad-hoc projects
• Liaise with customers, other Datacom business areas and any associated third-parties
• Maintain a high level of knowledge and understanding of the benefits of relevant technologies including industry certifications
• Perform upgrades on applicable hardware and operating systems as required/requested
• Assist with the identification and implementation of shift left initiative