Senior Software Applications Engineer

at  Arm

Arm’s Sales & Partner Enablement Group (SPE) has the charter to ensure success for customers by providing timely, educational guidance through creative technical services. The role of a Software Applications Engineer is to support customers worldwide on the Arm architecture, software ecosystem, and use of Arm’s development tools.
The role requires a mix of broad technical knowledge of embedded software development, analytical skills, and customer-centric communication.

REQUIRED SKILLS AND EXPERIENCE:

• Bachelor’s or higher degree qualification in Computer Engineering, Computer Science or Electrical Engineering (other fields with proven experience will also be considered)
• Experience as an Applications Engineer or Embedded Software Development Engineer
• Proficiency in writing software using C/C++ and understanding of processor architecture
• Experience with the interaction between embedded software and hardware
• Effective written and verbal communication (English)

“NICE TO HAVE” SKILLS AND EXPERIENCE:

• Effective written and verbal communication (German)
• Experience using software development tools to develop, debug, and optimize code
• Knowledge of standard IP development life cycle
• Understanding of multi-core or multi-processor systems
• Experience in microcontroller software development
• Experience writing user documentation

Your main responsibility will be investigating and resolving engineering issues for customers who develop software applications for their Arm-based processors using Keil software development tooling. Customers can range from silicon partners, OEMs developing operating systems and firmware, to independent engineers developing smaller-scale projects.
Customers interact with Arm support via our online support portal and email as well as phone and video calls. Based on discussions with Arm’s customers, or our distributors, you will need to be able to analyze sophisticated problems and provide comprehensive responses in collaboration with your colleagues in SPE and other engineering groups within Arm.
Within SPE, we often work together with our colleagues in our adjacent development, documentation, and product management teams to share customer-focused constructive feedback and help improve the product experience. This includes writing customer-facing content such as example source code, tutorials, and technical articles.