Senior Software Engineer

at  Dixa

ABOUT DIXA

Dixa is a conversational customer service platform that creates value for brands and customers in an easy to use, friendly and engaging way. We call it Customer Friendship™️ . Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that gives customers fast, accurate answers, from any customer service channel, as well as empower agents to have meaningful conversations rather than just solve tickets for the business. In February of 2021, the company acquired the Australian knowledge platform startup, Elevio. In March 2022 we acquired analytics leader Miuros, and automation pioneer Solvemate to further boost our product offering in this space.
Dixa has expanded globally within the first years since launch and now has 150+ employees in offices across Copenhagen, London, Chicago, and Melbourne. The company has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital and in mid 2021 completed a Series C funding led by US-based General Atlantic.
As part of an agile team you will build large features independently. Our teams are part of clusters and each cluster drives their own roadmap, strategy, relevant engineering and delivery.
We have 4 clusters including a cluster dedicated to the internal platform development and related tooling.
Our microservice architecture backend systems are mostly in Scala, however also have systems in Java and Python. We rely on the AWS service stack and believe and invest in IaC and Gitops.
As a domain expert you will collaborate or make decisions on system design, architecture, technical debt, and related trade-offs with long-term impact.

PLEASE NOTE

The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.

• As a domain expert you will collaborate or make decisions on system design, architecture, technical debt, and related trade-offs with long-term impact.
• You will help break down complexity and ambiguity by contributing to feature discovery and helping define milestones and tasks for the team.
• You will support the work of your peers by pair programming, code reviewing, and providing sparring and mentoring.
• You demonstrate initiative to make the team and systems better and take responsibility for the technical decisions and related outcomes.
• You will collaborate with the Product and Design stakeholders in the cluster on feature discovery, validation and feasibility along with delivery and rollout of customer value.
• You have operational and on-call responsibility.
• You model inclusive behavior, solve problems through collaboration and efficient communication and represent the Dixa Values.
• You may be asked to participate in hiring/interviewing for the team.